Operations Supervisor – West Midlands

Showsec; West Midlands Combined Authority, Birmingham; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a resilient and confident Operations Supervisor to lead security operations at prestigious venues. This role involves managing a casual workforce, ensuring compliance with safety protocols, and delivering operational excellence. The ideal candidate will have a strong background in security, excellent communication skills, and the ability to manage client relationships effectively. With opportunities for professional growth and a supportive environment, this position is perfect for those looking to advance their career in the security sector.

Benefits

24 days holiday + 8 public holidays

Employer pension contributions of 5%

Access to BUPA private medical cover

Holiday payment equivalent to 2% of annual salary

Professional growth through formal qualification

Qualifications

• Experience in security operations and managing teams at events.
• Proficient in client management and operational excellence.

Responsibilities

• Lead and manage operations at events ensuring safety and efficiency.
• Conduct inductions and training for casual staff.

Skills

Leadership

Client Management

Communication Skills

CCTV Knowledge

Incident Management

Education

Maths GCSE or equivalent

English GCSE or equivalent

SIA License – Door Supervisor

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

You are a resilient, confident, and driven candidate who will thrive in the role of an Operations Supervisor. To succeed, you should have proven experience from a security orientated background in live events, or medium to large scale staffing deployments with a deep understanding of security strategies. You will maintain a secure work environment. Experience within a supervisory role would be extremely advantageous as this role would require you to successfully lead teams at some of the West Midland’s most prestigious venues.

You will be the initial point of contact for all operational matters. Reporting to the Area Manager, you will work with clients daily with the purpose of delivering operational excellence for every event, including the management of staff in compliance with company protocols, legislation and agreed processes. As part of our commitment to continuous development, this role requires the completion of the Management Development Programme (MDP) at the earliest opportunity to progress to the role of Operations Executive.

What you will be doing

• Lead provision of high-quality operations at Showsec events by managing the casual workforce
• Deliver confident inductions to new venue workers prior to shifts, as well as briefings, coaching, and debriefings for all casual workers
• Lead security operations at events to ensure they are safe, efficient and in line with client expectations
• Planning for and coordinating the response to any incidents for specific events
• Controlling the security operations budget, monitoring expenses, and documenting processes
• Utilise a strong knowledge of access control systems, CCTV equipment, and investigations
• Develop work schedules, allocate tasks, and monitor personnel performance
• Complete accurate and timely pre and post event documentation including incident reports and risk assessments
• Support the Area Manager to manage relationships between clients and their representatives, including meeting with them on a regular basis to address operational matters including performance reviews
• Maintain a good working relationship with the Area Manager and keeping them updated
• Accurately record on the booking module, including shift changes in a timely manner
• Respond to all communications promptly, where reasonably practicable
• Manage staffing standards in line with our values including conduct and performance, health and safety, and welfare
• Conduct investigation meetings with casual members of staff
• Develop your team by identifying training needs in conjunction with the Training department to prepare them for progression
• Create a professional mentoring relationship with the casual workforce
• Effectively manage your agreed split of operational and administrative hours and workload
• Always conduct yourself in a professional manner, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
• Proactively support communication between support services and the casual workforce
• Any other reasonable duties as requested

What Showsec can offer you

• Salary of 30,815 per annum
• 2100 annualised hours
• 24 days holiday + 8 days public holiday
• Employer pension contributions of 5% (Royal London)
• Additional “holiday payment” equivalent to 2% of annual salary*
• Access to BUPA private medical cover*
• A range of valuable medical and practical support services through Help@hand
• Non-contractual Bonus*
• Professional growth through a formal qualification, fully supported by Showsec.

  *Upon successful completion of probationary period

• Right to Work in the UK**
• SIA License – Door Supervisor**
• Maths GCSE or equivalent (C or above)**
• English GCSE or equivalent (C or above)**
• Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
• Proficient in written and oral communication skills
• Experience of client management & operational excellence

  Criteria marked with an **, candidates will be asked to bring evidence of to their interview as they can be demonstrated via documentation.

Additional essential criteria for internal applicants
• Showsec Head of Security Training
Internal & External Desirable Criteria
• UK Driving License
• CCTV License***
• Close Protection License
• L3 Certificate in Spectator Safety
• L4 Certificate in Spectator Safety
• L5 Aware in Crowd Management or equivalent
• FREC 3 or FPOS First Aid Qualification

***If the successful candidate does not have a CCTV license, they would be required to complete this qualification within their 6 month probationary period

We reserve the right to close this vacancy early if a suitable candidate is found- so apply early. We will only be able to respond to applicants shortlisted for an interview. Candidates must have the right to work in the UK. No agencies, please.