Operations Supervisor - Selfridges

KITH; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading lifestyle brand in London is seeking an Operations Supervisor to assist in efficient store operations. The role involves managing shipment processes, tracking productivity, and guiding a team. Ideal candidates have experience in retail, operational excellence, and strong leadership skills. Flexibility in scheduling is key, as evenings and weekends may be required.

Qualifications

• 6+ months in a customer-facing role.
• 1+ year in a retail environment.
• 1+ year in an apparel operations role.

Responsibilities

• Ensure execution of all shipment receiving and processing procedures.
• Track productivity and meet efficiency standards.
• Communicate daily goals and priorities to support associates.

Skills

Customer communication

Time management

Multi-tasking

Project management

Physical ability to lift/move 25lbs

Retail operations tasks

Job description

ABOUT THE ROLE

Location: Selfridges

Status: Full Time

Compensation: Competitive

Position Summary:

The Operations Supervisor works directly with the Operations Manager and other members of the Management team, to ensure all operational tasks are completed in the most efficient way possible.

Under the direction and guidance of the Operations Manager, they will not only delegate but actively participate in the execution of all assigned tasks. Collaboratively working with all levels within the store, the Supervisor will maintain organized and effective communication regarding all store matters.

The Supervisor is responsible for remaining the subject matter expert on all operational matters, to respond accordingly in the absences of the Operations Manager. Leading by example, the Supervisor will focus on the efficient execution of the merchandise handling, replenishment, and team train & development processes.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

RESPONSIBILITIES

Primary Responsibilities:

• Ensure execution of all shipment receiving and processing procedures, through delegation and active participation.
• In partnership with the Operations Manager, ensure the product is neatly organized and placed in the stock room and offsite storage.
• Provide concise feedback on overall and individual staff performance to the Management team for effective task delegation and scheduling purposes.
• Supervise and perform audits and transfers of damaged and defective merchandise, complete re-tickets, and phone orders.
• Track productivity and ensure that the team is meeting the standards and efficiency set by upper management.
• Continuously ensure all company policies and procedures are followed, while established standards are met.
• Ensure all delivery information is recorded and accurately reported.
• Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve results.
• Manages shipment supplies and fixtures and communicates needs to the leadership team.
• Ensures the stockroom is neat, clean, and organized.
• Influences employees to support an operationally efficient and effective process driven environment.
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Participate and assist in Physical Inventories as required by the business.
• Assist Merchandising team during visual initiatives, as needed.

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 6+ months in a customer facing role.
• 1+ year in a retail environment.
• 1+ year in an apparel operations role.

Skills/Abilities:

• Thorough communication with customers, peers, and Direct-Report(s).
• Efficient time management skills.
• Effective multi-tasker.
• Ability to manage/oversee multiple projects at once.
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Detail-Oriented
• Self-Starter
• Organized
• Team Player

Personal Characteristics:

• Supportive
• Solution-driven
• Natural Leader

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.