Operations Supervisor - Manchester, Arndale

SEPHORA; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in beauty retail is seeking an Operations Supervisor to enhance operational efficiency and stock management. This role involves leading a team, optimizing inventory processes, and ensuring exceptional customer service. The ideal candidate will have proven leadership experience and a strong understanding of stock management. Join a diverse and inclusive environment where your contributions will make a significant impact on the customer experience and team performance. This position offers a unique opportunity to grow within a dynamic team, ensuring that every day is a chance to make a difference in the beauty industry.

Qualifications

• Proven experience in a leadership role within retail, focusing on stock management.
• Strong communication skills with the ability to lead and inspire a diverse team.

Responsibilities

• Supervise and train staff on stock organization and inventory management.
• Oversee inventory control and monitor loss prevention protocols.
• Collaborate with the store team to ensure product availability.

Skills

Leadership in retail

Stock management software

Analytical skills

Communication skills

Employee relations knowledge

Organizational skills

Flexibility

Tools

Stock management software

Job description

Operations Supervisor - Manchester, Arndale

Location: Arndale Shopping Centre, Manchester
Type of contract: Permanent, Full Time 40h

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As an Operations Supervisor, you will play a key role in driving operational efficiency and managing stockroom activities. In addition to overseeing stock operations, you will mentor Beauty Advisors Operations on stock processes, helping them develop a deeper understanding of stock management and its impact on the customer experience. Your leadership will focus on optimising processes, improving inventory management, and ensuring effective loss prevention strategies.

Key Responsibilities:

1. Team Leadership & Development:
   • Supervise, train, and coach Beauty Advisors Operations and store staff on stock organisation, safety procedures, and inventory management to enhance efficiency, reduce waste, and uphold customer service standards.
   • Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth.
   • Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
   • Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters.
2. Stock Operations & Loss Prevention:
   • Oversee accurate inventory control, ensuring stock levels are maintained and product organisation is optimised for efficiency.
   • Receive, inspect, and process incoming deliveries, ensuring all products meet quality standards and are processed timely and accurately.
   • Manage stock replenishment to ensure product availability on the sales floor.
   • Monitor loss prevention protocols and conduct regular stock audits, collaborating with your team and the Operations Manager.
3. Operational Excellence & Customer Support:
   • Optimise stockroom procedures and consistently assess operational processes to identify opportunities for enhancing inventory management and team performance.
   • Collaborate with the store team to ensure product availability and meet customer demand, particularly during busy periods or sales events.
   • Maintain an organised stockroom layout to optimise space and ensure quick retrieval of merchandise.
   • Assist customers with product inquiries, offering expert advice and personalised recommendations when needed.
4. New Store Opening Procedures:
   • Support the setup of the new store by participating in unboxing deliveries and stocking shelves.

Skills:

• Proven experience in a leadership or management role within the retail industry, with in-depth knowledge of stock management.
• Experience with stock management software and proficient computer skills for tracking stock and operational data.
• Strong ability to analyse store performance, drive sales, and meet financial targets.
• Excellent communication and interpersonal skills, with a natural ability to lead and inspire a diverse team.
• Knowledge and experience in handling employee relations (ER) issues.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.