Operations Supervisor Job Details | Apply now!

Bertelsmann; Birmingham; On-site; GBP 35,000; Full time

Job summary

Bertelsmann is seeking an Operations Supervisor for their Hams Hall location in Birmingham. The role entails managing a team to ensure efficient operational performance, overseeing work orders, and maintaining SLA compliance. Candidates should possess strong organizational skills, experience with computerized systems, and an emphasis on reliability and attention to detail. Benefits include 25 days of annual leave, pension contributions, life assurance, and employee discounts.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Experience with computerized systems.
• Experience in a temperature-controlled environment is an advantage.
• Demonstrated ability to communicate well, both written and verbally.

Responsibilities

• Lead and manage the team to achieve SLAs.
• Distribute work orders and ensure employee workload.
• Steer and implement processes, planning daily activities.

Skills

Reliability

Time Management

Attention to Detail

Customer Focus

Communication

Tools

SAP

Job description

Salary: £34,068.06

Location: Hams Hall
Hours: 40 hours per week, roatating 6.00am-14.00pm / 14.00pm-22.00pm shift pattern

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

• Leading and managing and team to achieve and exceed SLAs
• Distributing work orders and ensuring the workload of the employees
• Steering, coordinating, and implementing processes as well as planning the daily business activities
• First point of contact for all process and technical faults and forwarding of reports to the involved departments
• Identifying issues or problems and initiating corrective measures and success control
• Ensuring SLA compliance
• Working in the SAP system
• Participating in resource planning (staff and infrastructure)
• Creating and evaluating reports
• Ensuring the quality and service level specifications
• People management activities.

Your Profile

• Experience of working with computerised systems
• Experience and understanding of working in a temperature-controlled environment an advantage
• Able to demonstrate reliability, good time management and organisation skills
• Good written and verbal communication.
• Good numerical skills and record keeping skills.
• Able to demonstrate excellent attention to detail.
• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
• Strong customer focus.

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking