Operations Supervisor Job Details | 2019

Bertelsmann; Birmingham; On-site; GBP 35,000; Full time

Job summary

A leading company in Birmingham is seeking an Operations Coordinator to oversee team activities and ensure operational efficiency. Responsibilities include managing workflows, ensuring SLA compliance, and coordinating processes. The ideal candidate will possess strong organizational and communication skills, with a focus on customer satisfaction.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy that pays out 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Experience with computerized systems.
• Understanding of working in a temperature-controlled environment is an advantage.

Responsibilities

• Leading and managing a team to achieve and exceed SLAs.
• First point of contact for process and technical faults.
• Participating in resource planning.

Skills

Reliability

Time Management

Organization Skills

Communication

Numerical Skills

Attention to Detail

Customer Focus

Tools

SAP

Job description

Salary: £34,068.06

Location: Hams Hall
Hours: 40 hours per week, 13:30 - 22:00

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

• Leading and managing and team to achieve and exceed SLAs
• Distributing work orders and ensuring the workload of the employees
• Steering, coordinating, and implementing processes as well as planning the daily business activities
• First point of contact for all process and technical faults and forwarding of reports to the involved departments
• Identifying issues or problems and initiating corrective measures and success control
• Ensuring SLA compliance
• Working in the SAP system
• Participating in resource planning (staff and infrastructure)
• Creating and evaluating reports
• Ensuring the quality and service level specifications
• People management activities

Your Profile

• Experience of working with computerised systems
• Experience and understanding of working in a temperature-controlled environment an advantage
• Able to demonstrate reliability, good time management and organisation skills
• Good written and verbal communication.
• Good numerical skills and record keeping skills.
• Able to demonstrate excellent attention to detail.
• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
• Strong customer focus.

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking