Operations Supervisor ( {{city}})

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the fast-food industry, Five Guys, is seeking an Operations Supervisor in Watford. This role involves managing crew quality, supporting the General Manager, and ensuring exceptional customer experiences while promoting a positive team environment. Join a dynamic team that values integrity, enthusiasm, and competitiveness, with opportunities for career progression.

Benefits

Bonus scheme up to 10% of annual salary

Secret Shopper bonus up to £2,000

28 days paid holiday

Free burgers, fries, and shakes on shift

Life assurance

Career development opportunities

Qualifications

• Passion for Burgers and Fries.
• Excellent customer service skills.
• Alignment with Five Guys values: Competitive, Enthusiastic, Family, Get It Done, Integrity.

Responsibilities

• Manage Crew & Quality Control.
• Support General Manager in delivering quality food.
• Ensure customer satisfaction and handle complaints.

Skills

Leadership

Customer Service

Teamwork

Job description

Social network you want to login/join with:

Operations Supervisor ( {{city}}), Watford, Hertfordshire

Client:

Five Guys UK

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

Join Five Guys, the burger restaurant known for burgers and fries cooked to perfection with no frozen ingredients, since 1986. We value integrity, enthusiasm, competitiveness, and a get-it-done attitude.

Rewards include:

• Bonus scheme up to 10% of annual salary
• Secret Shopper bonus up to £2,000
• Long service Love2Shop vouchers: £500 at 5 years, £1,000 at 10 years
• 28 days paid holiday
• Paid breaks
• Free burgers, fries, and shakes on shift
• Life assurance
• Access to Wagestream financial wellbeing app

Additional perks:

• Team outings and social events
• Team competitions like Fry Cup and Olympics
• Employee discount through Five Guys Perks
• Wellbeing support and Employee Assistance Programme (EAP)
• Career development opportunities
• Enhanced maternity and paternity leave
• Pension scheme

Ideal candidate traits:

• Passion for Burgers and Fries
• Alignment with our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• Leadership by example and hands-on approach
• Excellent customer service skills

Responsibilities:

• Manage Crew & Quality Control
• Support General Manager in delivering quality food
• Create a positive team environment
• Ensure customer satisfaction and handle complaints
• Oversee smooth shift operations
• Lead from the front, working on the line and in the dining area

Career progression:

• Ambitious individuals can grow into Assistant Manager roles
• Five Guys offers a path from a job to a career