Operations Supervisor ( {{city}})

JR United Kingdom; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading burger restaurant in the UK is seeking an Operations Supervisor to manage staff and maintain high standards in customer service. This role involves overseeing daily operations, ensuring customer satisfaction, and leading a talented team to success. With opportunities for career growth and attractive perks, it's a fantastic place for enthusiastic leaders.

Benefits

Achievable bonus scheme worth up to 15% of annual salary

Secret Shopper bonus up to £2,000

High Performer Awards

33 Days paid holiday

Life assurance

Employee discount program

Access to wellbeing support and employee assistance programme

Qualifications

• Experienced hands-on leadership skills.
• Ability to maintain high customer service standards.

Responsibilities

• Responsible for managing Shift Managers and Crew.
• Ensure customer satisfaction and address complaints effectively.
• Lead operational activities and manage P&L.

Skills

Leadership Skills

Customer Service

Job description

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Operations Supervisor ( {{city}}), gloucestershire

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Client:

Five Guys UK

Location:

gloucestershire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.
REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.
REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service

WHAT YOU'LL BE DOING

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries.
• Provide an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun.
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
• Leading from the front, you will be hands on working with the team on the line and on floor with customers.
• Responsible for supporting your General Manager and delivering store results.
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
• Running smooth day to day operations, thinking about long term plans.
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline.

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn't just a job - it can be a career!