Operations Supervisor - Backshift

Gbj Fedex Express Uk Transportation Limited; Luton; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

Retirement plan

Uniform provided

Free parking

Life assurance

Employee assistance programme

Hospital cash plan

Tuition assistance

Discount shipping for international"

Group savings on items

Career opportunities

Job summary

FedEx Express UK Transportation Limited is seeking a shift supervisor to drive station/hub performance and lead a team to meet KPIs. You will ensure top-tier customer care, optimize operations, and manage reporting and communications to the depot.

The role requires supervisory experience, strong organisational skills, and the ability to motivate a busy team. A backshift pattern applies with full-time hours and benefits as outlined.

Qualifications

• Supervisory experience required.
• Motivate and engage a team to meet targets.
• Strong organisational and communication abilities.

Responsibilities

• Drive performance of the team in line with Station/Hub targets and KPIs.
• Maintain excellent customer care during shifts.
• Ensure operational efficiency and resource management.
• Produce depot reports as required.
• Communicate effectively with all team members.

Skills

Supervisory skills

Team motivation

Organisational skills

Communication

Job description

Your role

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve. Reporting into the Deputy Manager you’ll drive all Station/Hub activity to ensure the operation is efficient and effective to exceed our customers’ expectations. Working hours: 40 per week Shift pattern: Backshift Salary: £16.57 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What will you going to be doing?

• Drive performance of the team in line with Station/Hubs targets and KPI's
• Ensure all levels of internal and external customer care are maintained by the shift
• Provide optimal levels of operational efficiencies and resource
• Produce relevant reports as required by the depot
• Effectively communicate to all team members via hub briefing etc
• Maintain Health & Safety Standards of your team and the Station/Hub
• Manage, train and develop your team for continuous improvement or succession through coaching, delegation and feedback
• Adhering and gatekeeping of the FedEx's policies and procedures

What are we looking for?

• Someone who has a desire to engage and motivate a team to achieve
• Supervisory skills and experience
• An approachable/adaptable person
• Great organisational skills with the ability to manage and delegate a busy workload

What you'll get!

• 22 days holiday a year (+1 day for every full year worked between Jan-Dec, up to 27 days)
• FedEx Retirement Plan
• Free Uniform and PPE
• Free parking
• Life assurance policy which pays out 4 x salary
• Employee Assistance Programme Provides you with confidential support, information and advice to help you with your wellbeing
• Hospital cash plan scheme
• Tuition assistance for external training
• Reduced rate shipping for international packages
• Group scheme savings on many items
• Great career opportunities

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together. FedEx in the UK is Disability Confident 'Committed'.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.