Operations Supervisor - Backshift

FedEx; Luton; On-site; GBP 46,838,000 - 48,216,000; Full time

Benefits offered by this job

Holiday allowance

Retirement plan

Uniform provided

Free parking

Life assurance 4x salary

Employee assistance

Hospital cash plan

Tuition assistance

Discount shipping

Savings plan

Career opportunities

Job summary

FedEx is seeking a Deputy Manager-level shift leader in the UK to drive Station/Hub operations. You’ll supervise and motivate a team across a 40-hour week on a backshift, ensuring high customer care and efficient processes. Salary is £16.57 per hour with premia for late and night hours.

The role requires coaching, reporting, and adherence to company policies to maintain safety and service standards. This is a full-time on-site position with opportunities for growth within FedEx UK.

Qualifications

• Supervisory and team-motivating skills.
• Strong organisational abilities and delegation.
• Willingness to engage and guide a team.

Responsibilities

• Drive team performance aligned with Station/Hub targets and KPIs.
• Maintain high levels of internal/external customer care during shifts.
• Ensure operational efficiencies and resource optimisation.
• Produce depot reports as required.
• Communicate effectively with all team members via hub briefings.
• Maintain health and safety standards for the team and depot.
• Train and develop the team for continuous improvement or succession.
• Adhere to FedEx policies and procedures.

Job description

Your role

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

Your role

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

Reporting into the Deputy Manager you’ll drive all Station/Hub activity to ensure the operation is efficient and effective to exceed our customers’ expectations.

Working hours: 40 per week

Shift pattern: Backshift

Salary: £16.57 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What will you going to be doing?

• Drive performance of the team in line with Station/Hubs targets and KPI's
• Ensure all levels of internal and external customer care are maintained by the shift
• Provide optimal levels of operational efficiencies and resource
• Produce relevant reports as required by the depot
• Effectively communicate to all team members via hub briefing etc
• Maintain Health & Safety Standards of your team and the Station/Hub
• Manage, train and develop your team for continuous improvement or succession through coaching, delegation and feedback
• Adhering and gatekeeping of the FedEx's policies and procedures

What are we looking for?

• Someone who has a desire to engage and motivate a team to achieve
• Supervisory skills and experience
• An approachable/adaptable person
• Great organisational skills with the ability to manage and delegate a busy workload

What you’ll get!

• 22 days holiday a year (+1 day for every full year worked between Jan-Dec, up to 27 days)
• FedEx Retirement Plan
• Free Uniform and PPEFree parking
• Live assurance policy which pays out 4 x salary
• Employee Assistance Programme Provides you with confidential support, information and advice to help you with your wellbeing
• Hospital cash plan scheme
• Tuition assistance for external training
• Reduced rate shipping for international packages
• Group scheme savings on many items
• Great career opportunities

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together. FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.