Operations Supervisor , AM Shift

Amazon; Bognor Regis; On-site; GBP 32,000 - 42,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor to be based at one of its sites. You’ll be the senior person on shift, guiding the team, maintaining safety and quality processes, and ensuring the plan for the day is executed. You’ll support planning shifts for peak times and work with the Shift/Area Manager on improvements.

There is a focus on using data to drive efficiency and a strong emphasis on a safe, engaging work environment with ongoing collaboration across departments.

Qualifications

• Advanced proficiency in local language in written and verbal communication (CEFR C1)
• Experience working with data analytics to identify problems
• Proficiency with MS Office suite (Word, Excel, Outlook) in a professional environment

Responsibilities

• Measure and monitor workflows, track onsite performance and share shift information with frontline management
• Support and train employees to deliver great service and supervise them in daily tasks
• Assist Shift/Area Manager with projects to improve processes and safety, and boost workforce engagement
• Collaborate with other departments to address common issues and support needs in key performance areas
• Use data analysis to identify ways to optimise safety, quality and productivity

Skills

Data analysis

MS Office

English proficiency

Job description

Description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About The Team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles (including Electric Vehicles) and technology to help us do just that.

To explore the world of Amazon Operations take a virtual tour here: https://www.amazontours.com/

Basic Qualifications

• Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service
• Upper intermediate proficiency in English

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company - Amazon UK Services Ltd.