Operations Supervisor

At NSL our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office, and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.

We have a great opportunity for an Operations Supervisor to support the Client Account Manager, leading the team and being a point of contact for our client.

What you will be doing?

1. Leading and motivating the enforcement team, making sure they have the tools and equipment to do their jobs.
2. Dealing with all written customer enquiries and complaints.
3. Preparing the monthly enforcement plan and monitoring success.
4. Assisting in developing Quality Assurance systems and procedures.
5. Receiving and administering the implementation and removal of parking suspensions.
6. Cost control of consumable items.
7. Controlling vehicle costs and maintenance through process management and telematics.

What We Are Looking For

1. Excellent level of computer literacy in Microsoft Office, including Word, Excel, and Outlook.
2. Strong leadership skills.
3. Organised and self-motivated.
4. Experience with reporting and presenting to senior management.

What’s in it for you?

1. 25 days’ holiday plus bank holidays.
2. Family Friendly Benefits: enhanced Maternity & Paternity package (subject to eligibility criteria).
3. Health and Wellbeing: full access to our Employee Assistance Programme, Wellbeing Hub, and Gym Discounts because your health and wellbeing is important to us.
4. Employee Perks: enjoy online and in-store discounts and perks from your favourite retail shops, travel, and social places.
5. Reward and Recognition: your efforts won't go unnoticed.
6. Green Travel: Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us.
7. Company Pension Scheme: we'll help you save for your future.

Interested? Apply online today and a member of the team will be in touch soon.

A Bit About Us

Marston Holdings Ltd are formed of nine brand entities, each with specialist skills and knowledge that together provide services to support the government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions from design and implementation to management and recovery.

If successful, you will be joining our Transportation team who operate under our NSL brand as part of Marston Holdings Ltd. We are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. This includes comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets, keeping your streets safe and accessible.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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