Operations Supervisor

Meridian Business Support; Wincanton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established recruitment firm in Wincanton is seeking an Operations Supervisor to lead a customer operations team. This role involves overseeing customer enquiries and managing the order process, ensuring smooth operations and exceptional service. Ideal candidates should have supervisory experience and strong customer service skills. This position offers a supportive environment for personal and professional growth.

Benefits

Free on-site parking

Employee Assistance Programme

NEST pension scheme

28 days holiday (including bank holidays)

Staff discount

Qualifications

• Proven experience in a customer service/order processing role.
• Previous supervisory or team-leading experience.
• Detail-oriented with strong administrative skills.

Responsibilities

• Lead and support a small customer operations team.
• Manage the full order process, from input through to delivery.
• Handle customer enquiries via phone, email, website and in person.

Skills

Customer service experience

Order management

Supervisory experience

Excellent communication skills

Organizational skills

IT proficiency in MS Office and CRM

Tools

CRM systems

MS Office

Accounting systems

Job description

Overview

About the Role We're seeking a proactive Operations Supervisor to lead a small, dynamic team within a fast-paced environment for a well established client. You'll be at the heart of our customer journey ensuring enquiries, orders, and deliveries are handled smoothly, all while maintaining exceptional service standards. This is a fantastic opportunity for someone with strong customer service and order management experience who's ready to take on supervisory responsibilities.

Responsibilities

• Lead and support a small customer operations team.
• Handle customer enquiries via phone, email, website and in person.
• Manage the full order process, from input through to delivery.
• Keep customers informed of order status and resolve issues promptly.
• Liaise effectively with internal departments.
• Maintain accurate records across company systems and documentation.
• Produce and review departmental reports.
• Manage administration for non-conformities and general tasks.
• Represent the company at trade shows as required.

What We're Looking For

• Proven experience in a customer service/order processing role.
• Previous supervisory or team-leading experience.
• Excellent communication skills with a professional, personable telephone manner.
• Strong organisational skills and the ability to work to deadlines.
• Confident working independently and as part of a team.
• Detail-oriented with strong administrative skills.
• Comfortable handling challenging customer situations.
• IT proficient in MS Office, CRM, and accounting systems.
• Willingness to learn about new products (full training provided).

Benefits

• Free on-site parking
• Employee Assistance Programme
• NEST pension scheme
• 28 days holiday (including bank holidays)
• Staff discount

This is more than a supervisory role, it's a chance to make a real impact, grow with the business, and develop your leadership skills in a supportive environment. If you thrive in customer-focused operations and enjoy taking ownership, we'd love to hear from you.

Click apply today and one of our Consultants will be in touch to tell you more!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy