Operations Supervisor

Arriva Group; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport service provider is looking for an Operations Supervisor in Telford. The role includes managing day-to-day operational processes, ensuring safety compliance, and supporting staff training. Candidates should have supervisory experience and a good understanding of health and safety. Join the team to enhance customer experiences and support sustainable transport services.

Qualifications

• Supervisory experience in a management role required.
• Demonstrated Arriva values.
• Valid First Aid certificate or willing to obtain it.
• Effective coaching and listening skills.
• Knowledge of PCV/HGV industry.

Responsibilities

• Maintain a safe workplace and identify risks.
• Respond to customer inquiries and manage complaints.
• Support driver briefings and staff training.
• Monitor operational standards and duty allocation.
• Record work hours accurately and optimize duties.
• Contribute to daily KPI tracking.

Skills

Supervisory experience

Health and Safety understanding

Customer awareness

Organizational skills

Effective communication

Teamwork

Flexibility

Influencing skills

Resilience

Job description

Overview

Role: Operations Supervisor

Location: Telford

Shifts: Rotating; 5 days out of 7

Hours: 37.5

Welcome to Arriva! Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on improving the experience of colleagues and customers.

Purpose of role: Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout the daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.

Responsibilities

• Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
• Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
• People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
• Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
• Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
• Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
• Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Essential Requirements

• Supervisory experience in a role where a high level of staff or other resource management skills are required.
• Demonstrate the Arriva Values
• Good understanding of Health and Safety
• Valid First Aid certificate (or willing to obtain)
• An effective coach, able to demonstrate effective listening, direction setting and feedback skills
• Customer awareness
• Effective written and verbal communications, as well as proficient IT Skills
• Influencing skills
• Well-developed organisational and decision-making skills
• Knowledge of PCV/HGV industry
• Works well as part of a team
• Strong self-motivation and resilience
• Flexibility
• Capable of working under pressure, and prioritising workload
• Experience of working in partnership with Trade Unions

This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

Apply now to join the Arriva team to help deliver our vision of providing clean, sustainable, and reliable transport services to our customers for a greener future.