Operations Supervisor

Biffa Waste Services; Durley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Biffa Waste Services seeks a Collections Supervisor to oversee depot operations, ensuring compliance with safety and service standards. This role involves enhancing workforce performance, managing reports, and maintaining strong client relationships. Join a leading waste management company dedicated to sustainability and career development.

Benefits

Ongoing career development

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Qualifications

• Experience in analyzing reports and managing health and safety in a unionized environment.
• Proven track record with service delivery KPIs.
• Experience with vehicle management regulations.

Responsibilities

• Supervise operational activities and workforce performance.
• Ensure compliance with company policies and legal obligations.
• Manage staffing levels and conduct safety training.

Skills

Report analysis

Health and safety management

Continuous improvement

Tools

Microsoft Office Suite

Internal IT systems

Job description

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Changing the way the world thinks about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management

A quick look at the role.

The Collections Supervisor will supervise and control operational activities of the depot. To maintain company and legislative records. Support and manage the workforce in the achievement of their daily/weekly/monthly tasks, ensuring the safe and efficient completion of the service within the requirements of the Contract.

The Biffa division you’ll be supporting

Biffa’s household waste division delivers a range of cost-efficient, quality-led waste management services for 31 local authorities across the UK. With over 3,300 staff and around 1,562 specialist vehicles, our domestic waste management division makes 4.3 million collections each week from over 2.3 million households across Britain.

Why it’s an opportunity not to be wasted.

• Work alongside like-minded waste professionals in a brilliantly diverse environment built on transparency – not bureaucracy.
• Monitor workforce performance against targets to ensure all daily/weekly/monthly KPIs are met. Implement and monitor action plans to address variances between target and actual. Address any ongoing issues as appropriate.
• Ensure that all Company policies and procedures and legal obligations are understood and adhered to by all members of staff.
• Develop and maintain excellent working relationships with the Client and internal/external customers.
• Attendance Client/customer meetings as required. Ensure that all reports required as part of the Contract are delivered in time for meetings and any follow up actions are completed timely.
• Ensure all records and systems are maintained for the effective and compliant operation of the Contract. Including those required for EA compliance.
• Carry out induction and safety training on a regular basis for all staff on site
• Ensuring that safety check are carried out and suitable repairs completed
• Manage staffing levels and holidays to meet the business needs
• Responsible for submitting accurate and timely attendance records for operational staff

Requirements

Here’s what we require:

• Experience of producing and analysing reports using Microsoft Office Suite and internal IT systems
• The ability to work within a commercially driven and time-critical environment.
• Experience of people and health and safety management within a unionised and multi-shift environment.
• Proven track record of working to clearly defined service delivery KPI’s
• Experience of vehicle management – CPC, tachos, Road Transport Directive
• Proven track record of delivering continuous improvement within an operational / service environment

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Medical and dental scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.