Operations Supervisor

MTS Cleansing Services Ltd; Cossington; On-site; GBP 32,000 - 39,000; Full time

Job summary

A leading cleansing services company in Cossington is seeking an Operations Supervisor to manage planned and reactive services. The ideal candidate will oversee field teams, ensure compliance with health and safety regulations, and have experience in the transport or waste industry. This role offers a competitive salary and a range of employee benefits, including pension, annual leave, and wellness programs.

Benefits

Company Pension

Death in service cover

20 days annual leave plus statutory days

Employee Assistance Programme

Health & wellbeing programme

Qualifications

• Previous experience in transport, waste or logistics industry desired.
• Able to work with minimum supervision and receive instructions remotely.
• Must work within controlled guidelines and environmental regulations.

Responsibilities

• Assist in managing the delivery of planned and reactive services.
• Support health & safety compliance including risk assessments.
• Manage day-to-day issues among field teams.

Skills

Responsibility for workload

Good communication skills

Microsoft Office proficiency

Ability to work under pressure

Education

SSTS Qualifications

HGV Class 2 & HGV Class 1

Tools

Microsoft Word

Microsoft Excel

Job description

Position:Operations Supervisor

Location:Leicester

Line Reporting Manager:General Manager

Working Hours:06:00am - 16:00pm, Monday - Friday

Salary: £38,350, £14.75hr (opportunities for overtime)

Principle Duties And Accountabilities

• This is a supervisory role, responsible for assisting the Management in the Support on the Severn Trent Water Contract
  
  

Roles And Responsibilities

• To assist in the management of the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established quality procedures
• Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales
• To support in H&S and environmental compliance of operations including the preparation of risk and method statements, and the inspection and maintenance of plant
• Use standard and in-house software for a range of tasks including job management and costing as well as reporting and administration
• Manage day to day issues arising from the supervision of field teams including providing advice and instructions, attendance and timekeeping, sickness and other absence, authorization of overtime, coaching, welfare, disciplinary matters and the identification of training needs
• Ensure operatives always keep their vehicles in a clean and roadworthy condition
• Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers, ensuring customer relations are positively developed and maintained and any customer complaints are dealt with within a timely manner
• Always perform tasks in accordance with H&S and statutory procedures having regard also to the Companys quality management system
• Promote continuous improvement and seek to identify and recommend new methods of working to achieve benefits including greater efficiency, improved quality and safer methods of working
• Ensure company policies and procedures are adhered to
• Support with Supervisor Call out
• Operate Large jetting/Tankering Operations including BRMS
• Attend Client comm cell meetings
• Improve performance within an allocated area
• Work within and to the contractual KPI & SLA(s)
• Work along side sub-contractor resources
  
  

Health & Safety

Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work

It shall be the duty of every employee while at work to:

• To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
• as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with
  
  

Health And Safety Responsibilities Are

• To understand and implement the company health and safety policy
• To ensure and monitor the health, safety and welfare of all staff/sub contractors working under their remit
• To influence and promote a positive health, safety culture within the organisation and lead by example
• To carry out at least 1 x IMS527 Senior Manager tour of works area and 1 x Weekly SHEF report for the depot/offices/workshop. Copies of these are to be submitted to their respective SHEQW representative by the end of each month
• To investigate all occupational accidents and incidents using the company 2, 2, 2 process and produce detailed reports with supplementary evidence with support from the SHEQW department
• To report all health, safety and environmental incidents to relevant persons and your SHEQW representative upon notification or at least within 2 hours
• To ensure safety briefings/TBTs are delivered and signed registers are completed
• To ensure you are aware of the company fire and first aid arrangements, and emergency evacuation procedure
  
  

Qualifications / Competency

• Previous experience in the transport, waste or logistics industry desired
• Must have the ability to take on responsibility for your own workload
• Proficient using Microsoft Office systems including Word and Excel
• Good communication and observation skills
• Able to work with a minimum of supervision and to receive instructions remotely
• Ability to work under pressure and assess all aspects of workload in a methodical manner
• Must have the ability to take on responsibility of working within very controlled guidelines and environmental regulations
• Must have SSTS Qualifications
• Must haveHGV Class 2 & HGV Class 1
  
  

In Return

• Company Pension
• Death in service cover
• 20 days annual leave, enhanced with length of service, plus statutory days
• Competitive salary
• Employee Assistance Programme
• Support from a family run company that considers, your health, safety, and wellbeing as a number one priority
• Company events
• Free parking / On-site parking
• Health & wellbeing programme
• Referral programme
  
  

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