Operations Supervisor

Medium; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery service company is seeking an Operations Supervisor in London to lead their warehouse team. Responsibilities include managing order accuracy, training staff, and overseeing stock management. The ideal candidate should thrive in fast-paced environments and have effective communication skills. This role offers holiday pay, sick pay, and career growth opportunities.

Benefits

Holiday Pay

Sick Pay

Career growth opportunities

Performance appraisal

Qualifications

• Experience in restaurant, retail, or warehouse environment required.
• Strong work ethic, punctual, responsible and honest.
• Flexible and available during peak hours (5pm - 4:30am).

Responsibilities

• Lead the warehouse team, ensuring order accuracy.
• Train new team members and manage processes.
• Supervise goods in/out and manage stock effectively.

Skills

Fast-paced environment adaptability

Effective communication skills

Teamwork

Organizational skills

Tools

Microsoft Office

Google G-Suite

Job description

Overview

Gopuff is looking for an Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, the Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers. Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn’t hurt if you like snacks.

Responsibilities

You will be responsible for leading the team during your shift:

• Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
• Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
• Drivers and riders - be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
• Issue resolution - Contact customer for substituted or out-of-stock items
• Goods in/out - Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management - Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management - keep the warehouse clean, organized and a space you can be proud of

About You

• You have experience working in a restaurant, dark store, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
• Strong work ethic, punctual, responsible and honest
• Must thrive in fast-paced environments
• Effective communication skills
• Organised, team-oriented, positive attitude and helpful
• Flexible and available during peak hours (5pm - 4:30am)

Benefits

• Holiday Pay + Sick Pay
• Career growth opportunities
• Performance appraisal

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.