Operations Supervisor

Medium; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading essential delivery company is seeking an Operations Supervisor in Cardiff. This role involves leading the warehouse team, ensuring order accuracy, and managing delivery operations. Ideal candidates should have experience in retail or warehouse settings and strong communication skills. This position offers career growth opportunities and includes benefits such as holiday and sick pay.

Benefits

Holiday Pay

Sick Pay

Career growth opportunities

Performance appraisal

Qualifications

• Experience in a fast-paced environment required.
• General working knowledge of web-based applications essential.
• Punctual, responsible, and honest work ethic necessary.

Responsibilities

• Lead the team and train new members during shifts.
• Accurately pick and pack items for dispatch.
• Serve as the point of contact for on-shift drivers.

Skills

Experience in restaurant or retail

Strong work ethic

Effective communication skills

Organized and team-oriented

Tools

Microsoft Office

Google G-Suite

Job description

Overview

Gopuff is looking for an Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, the Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers. Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn’t hurt if you like snacks.

Responsibilities

You will be responsible for leading the team during your shift:

• Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product
• Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers
• Drivers and riders - be the point of contact for drivers on shift and work with them to ensure a slick delivery experience
• Issue resolution - Contact customer for substituted or out-of-stock items
• Goods in/out - Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
• Stock management - Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
• Warehouse management - keep the warehouse clean, organized and a space you can be proud of

About You

• You have experience working in a restaurant, dark store, retail or warehouse environment
• General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
• Strong work ethic, punctual, responsible and honest
• Must thrive in fast-paced environments
• Effective communication skills
• Organised, team-oriented, positive attitude and helpful
• Flexible and available during peak hours (5pm - 4:30am)

Benefits

• Holiday Pay + Sick Pay
• Career growth opportunities
• Performance appraisal

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.