Operations Supervisor

Forest Holidays; Borough of Runnymede; On-site; GBP 25,000 - 35,000; Full time

Job summary

A nature-oriented tourism company in the Borough of Runnymede seeks an Operations Supervisor to support the Facilities Manager and lead the Support Crew. You will be responsible for ensuring high standards of service and customer satisfaction. Ideal candidates will possess strong leadership and problem-solving skills, with a passion for the outdoors. This position offers attractive benefits including a generous holiday allowance and performance-based bonuses.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on cabin breaks

Hundreds of discounts on top brands

Qualifications

• Experience leading a team.
• Confident communicating with customers and handling complaints.
• Committed to delivering high-quality results with attention to detail.

Responsibilities

• Providing support and motivation to the Housekeeping Team.
• Overseeing general maintenance tasks and resolving maintenance concerns.
• Conducting regular checks of cabins to ensure they are in good working order.

Skills

Team leadership

Customer service

Problem-solving

Communication skills

Ability to work outdoors

Job description

Overview

As our Operations Supervisor, you will play a key role supporting the Facilities Manager and assist in the supervising of the Support Crew, working alongside them to ensure they complete their daily tasks in a timely and competent manner. You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

Responsibilities

• Providing support and motivation to the Housekeeping Team to ensure high morale and productivity.
• Overseeing general maintenance tasks, utilising tools and skills for fixing machinery, and completing decorative repairs as needed.
• Conducting regular checks of cabins to ensure everything is in good working order, addressing any issues raised by guests promptly.
• Responding to and resolving maintenance concerns, including problems with appliances (e.g., dishwashers not draining) and issues with heating and hot water.
• Troubleshooting and resolving various maintenance challenges as they arise, ensuring guest satisfaction and cabin functionality.
• Experience leading a team.
• A passion for the outdoors and motivation throughout all weather conditions.
• Confident communicating with customers, handling complaints, and ensuring guest satisfaction.
• Experience in providing training to team members and creating a positive learning environment.
• A positive, can-do attitude and a strong work ethic.
• Strong problem-solving skills and the ability to address issues quickly and efficiently.
• Excellent communication skills, ensuring smooth interaction with both guests and colleagues.
• A proactive mindset, willing to take initiative and support the team as needed to get tasks done.
• A commitment to delivering high-quality results, with attention to detail in all tasks.

About Forest Holidays

We're a Certified B Corp. Our business has been recognised as a force for good. It's what we've always known: our holidays are good for people and the planet. We've never done business as usual. Our holidays are unique, and so are we. We're a team of 800 people. We're stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They're places to discover the wonders of nature and realise the part we all play in protecting it.

Benefits

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses - Earn a 15% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings - Celebrate success with your team.
• Pension scheme - Secure your future with our company pension.
• One full paid day to volunteer - Give back to a cause you care about.
• Subsidised meals - Discounted food when working on location.
• Wellbeing events & activities - Focus on your mental and physical wellness.
• Save on cabin breaks - Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts - Save on top brands across the UK.

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you'll be part of a team that values people and the planet.