Operations Strategy & Oversight Manager

Premier Guarantee; Birkenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector seeks an Operations Strategy & Oversight Manager to shape strategic direction and oversee key operational initiatives. This role requires proven leadership skills and a strong understanding of regulatory frameworks, providing an excellent opportunity for career growth and impact.

Benefits

Annual bonus

Excellent pension scheme

Private Medical Insurance

Enhanced Maternity/Paternity leave

25 days annual leave plus bank holidays

Qualifications

• Strong leadership and project management experience required.
• Effective stakeholder management skills desirable.
• Experience in digitizing customer journeys and developing new processes needed.

Responsibilities

• Oversee the performance and development of teams (Operations Business Owner, Change Manager).
• Support implementation of annual operational and strategic plans.
• Develop and launch programs to deliver strategic plans and digital initiatives.

Skills

Leadership

Project Management

Stakeholder Management

People Management

Data Analysis

Regulatory Frameworks

Education

University degree or equivalent

Job description

Operations Strategy & Oversight Manager, Birkenhead

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

618c5a37ff60

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The Role: The Operations Strategy and Oversight Manager will play a critical role in shaping the strategic direction of our insurance operations and ensuring effective execution of key initiatives. This role involves overseeing the Operations Business Change Manager and Operations Product Owner, ensuring alignment with company goals, and optimizing operational efficiency and budget control.

You will be responsible for overseeing the performance and development of the following roles:

• Operations Business Product Owner
• Operations Business Change Manager

Key Responsibilities:

• Support the implementation of the HSB Building Warranty Insurance Services’ annual operational and strategic plans in line with HSB UK and Ireland’s 2025 ambitions.
• Understand and document the end-to-end customer journey and lead digital process and journey improvements, hosting meetings and workshops.
• Develop and launch programs to deliver strategic plans, including digital initiatives like customer portal development.
• Engage senior stakeholders and report benefits delivery and change progress to relevant committees.
• Build and execute a strategic roadmap, aligning digital operations with strategic goals, and obtaining sign-off from Directors and Steering Committees.
• Delegate and manage tasks through Business Product Owners.
• Collaborate with Customer Service leadership to ensure operational activities comply with regulatory requirements and risk strategies.
• Align product development with operational needs and strategic goals, monitor performance, and drive continuous improvement.
• Build and mentor a high-performing team fostering collaboration, innovation, and excellence.

Key Skills & Experience:

• Proven leadership and project management skills
• Effective stakeholder management
• People management experience
• Experience in digitizing customer journeys and developing new processes
• Ability to analyze numerical trends and support data-driven decisions
• Understanding of regulatory frameworks

Qualifications & Education:

• University degree or equivalent (preferred)

Benefits:

• Annual bonus
• Excellent pension scheme
• Private Medical Insurance
• Enhanced Maternity/Paternity leave (after 2 years’ service)
• 25 days annual leave plus bank holidays, increasing to 30 days after 5 years of service

At HSB Group, including Premier Guarantee, we foster diversity, equity, and inclusion to promote innovation and resilience. We are committed to building a diverse workforce and an equitable, inclusive work environment where everyone can succeed.

Candidates can request reasonable adjustments at any recruitment stage. To do so, contact your Talent Acquisition representative.

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. For more information, check our Blog.

Applications should be submitted via the 'Apply now' button. Bank or payment details should not be provided during application.

Created on 02/06/2025 by TN United Kingdom