Operations Strategy Manager

Clinical Partners; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

Clinical Partners is seeking an Operations Strategy Manager to enhance process efficiency and improve clinician and patient experiences. The role is dynamic, catering to optimizing operations and tackling challenges in the mental health domain, which contributes to the overall growth and performance of the company. Ideal candidates should possess strong analytical skills and be adept at stakeholder management.

Benefits

25 days paid holiday, increasing with service

Healthcare Cash Plan

Flexible working opportunities

Qualifications

• Experience in a fast-paced, complex environment.
• Ability to build and optimize processes.
• Detail-oriented analytics and communication skills.

Responsibilities

• Planning resource allocation and managing onboarding processes.
• Identifying clinician challenges through data analysis.
• Driving quality and efficiency in patient processes.

Skills

Data driven decision making

Stakeholder management

Communication

Proactive problem solving

Analytical skills

Job description

Join to apply for the Operations Strategy Manager role at Clinical Partners

Join to apply for the Operations Strategy Manager role at Clinical Partners

Get AI-powered advice on this job and more exclusive features.

Clinical Partners is a market leader in providing mental health, autism, and ADHD support both privately and via the NHS. To scale our operation and support more patients, we are looking for high performing, analytical, problem solvers to join our passionate team.

We have an operational role available across our clinician facing, patient facing and business operations teams. We’re focused on finding process driven people who can grow with the business and tackle the challenges as we scale. This role will focus on tackling our biggest challenges and ultimately improving the patient experience.

Key Responsibilities

• Planning resource allocation
• Managing the onboarding flow and helping to continuously improve the processes to drive a better clinician experience
• Maintaining databases of clinicians their compliance, onboarding, offboarding, changes & auditing
• Using data to identify clinician challenges and support performance management
• Building processes to scale and optimize our clinician facing support
• Continuous improvement processes across the patient journey
• Driving quality through efficient processes and reducing time from referral to diagnosis
• Working with product and tech teams to define, build and implement new tools which alleviate pain points and bottlenecks
• Providing high-quality patient-facing support, feedback & complaint handling across multiple channels (phone, email, chat)
• Working with clinical leadership and governance to resolve and reduce any issues (e.g. data breeches, safeguarding etc.)
• Data analysis
• KPI mapping & reporting
• Training and quality assurance
• Software, Systems & processes
  
  

Requirements

• Experience of working in a fast-paced, complex environment
• Building and optimising new & existing processes
• Data driven decision making
• Leading improvement projects and delivering on KPIs
• Stakeholder management across various levels of the business
• Analytics with attention to detail
• Communication (written and verbal) with diplomacy and tact to effectively communicate with a highly educated workforce
• Being proactive to identify and solve problems as they arise
• Collaborative and cross-functional working with colleagues at all levels
• A strong sense of ethics and integrity
  
  

Remuneration And Benefits

• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
  
  

Equal Opportunities Employer

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Clinical Partners by 2x

Sign in to set job alerts for “Strategy Manager” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

EU LIVE Strategy Manager - TikTok LIVE - London

London, England, United Kingdom 3 weeks ago

Marketplace Operations and Strategy Manager

London, England, United Kingdom 22 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Monetisation Strategy & Operations Manager

London, England, United Kingdom 6 hours ago

London Area, United Kingdom 47 minutes ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Strategy Principal Consultant - Change & Transformation

London, England, United Kingdom 1 month ago

London, England, United Kingdom 5 months ago

Strategy and Operations Manager - MAT cover

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Senior Customer Strategy & Business Manager

Hatfield, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

Corporate Development and Strategy Manager (18 month FTC)

London, England, United Kingdom 2 weeks ago

London Area, United Kingdom £60,000.00-£70,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.