Operations & Stewardship Manager

National Museums Scotland; City of Edinburgh; Hybrid; GBP 46,000 - 53,000; Full time

Job summary

A prominent cultural organization in Edinburgh is seeking a senior member for its Development team. This role focuses on optimizing CRM systems, conducting prospect research, and ensuring effective financial oversight. The successful candidate will need substantial experience in fundraising operations, CRM management, and strategic data analysis. The position offers a competitive salary of £46,471 - £52,169, with hybrid working options and generous benefits including annual leave and pension contributions.

Benefits

28.5 days annual leave

Civil Service Pension Scheme contributions

Cycle to Work scheme

Free museum access

Employee Assistance Programme

Flexible working options

Qualifications

• Senior fundraising operations experience in cultural or non-profit sectors.
• Experience with fundraising CRM systems.
• Strong analytical and financial reporting skills.

Responsibilities

• Ensure CRM systems meet fundraising needs and support strategic decisions.
• Analyze supporter data for financial forecasting.
• Manage the reconciliation of pledges and gifts across income streams.

Skills

Fundraising operations

CRM management

Prospect research

Analytical skills

Financial acumen

Tools

Tessitura

Raiser’s Edge

Job description

Overview

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for an analytical, innovative, driven and methodical problem solver to join our Development team. This role sits within the Museum’s Development Team, supporting a team of fundraisers to build philanthropic relationships, corporate partnerships and run National Museums Scotland’s Membership programme. The successful candidate will report to the Head of Development and be a senior member of the Development team. The post holder will bring experience and knowledge of best practice across the full Development Operations function, including CRM and supporter insight, prospect research, and financial reconciliation and reporting. They will be excited by the opportunity to embed new ways of working within the Development team and to contribute to National Museums Scotland mission.

Responsibilities

• Ensure that the CRM system(s) support fundraising objectives, processes and reporting requirements, maximising opportunities for actionable insights that enable fundraising growth
• Analyse and use supporter data to advise the department on strategic decisions, as well as preparing financial reports and forecasts
• Devise and lead a strategic prospect research plan, aligned with strategic funding priorities
• Oversee the accurate and timely reconciliation, recording and tracking of pledges and gifts across multiple income streams and three organisations
• Develop, implement and manage the supporter Stewardship framework, ensuring aligned donor and supporter retention activity across all income streams

Skills and experience

• Senior fundraising operations role in the culture, higher education or third sector
• Significant experience of working with Tessitura, Raiser’s Edge or similar fundraising CRM(s)
• Significant experience of prospect research and pipeline management
• Advanced problem solving, organisational and planning skills
• Knowledge of the fundraising trends and data-led innovation in fundraising operations
• Strong financial acumen, with the ability to analyse financial information quickly and accurately

Benefits

• Annually alongside your salary of £46,471 - £52,169, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
• A generous annual leave of 28.5 days - rising to 33.5 after 5 years, plus 8 paid days public holidays. For part time staff annual leave and public holidays will be pro-rated to reflect your normal working hours
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions
• Exclusive discounts on both local and national High Street and online retailers
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
• Access to all the above and more from day one of employment

Details

Location: Chambers Street — Hybrid / 3 days a week on site

Hours: 35 hours per week (Full Time; 0.8 FTE considered)

Salary: £46,471 - £52,169 per year

Employment type: Full-time

Closing date: 26/10/2025. The Selection Event is likely to take place Thursday 6th/Friday 7th November.

About the role

This job sits within the Museum’s Development Team, supporting a team of fundraisers to build philanthropic relationships, corporate partnerships and run National Museums Scotland’s Membership programme. The successful candidate will report to the Head of Development and be a senior member of the Development team.

We are looking for a candidate who will bring experience and knowledge of best practice across the full Development Operations function, including CRM and supporter insight, prospect research, and financial reconciliation and reporting. They will be excited by the opportunity to embed new ways of working within the Development team and to contribute to National Museums Scotland mission.