Operations Standards Manager - Hoo Junction and Isle of Grain

GB Railfreight; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for an Operations Standards Manager to join their Operational Management team. This role involves ensuring the competence and standards of operational personnel, conducting training, and performing post-incident investigations. The ideal candidate will possess a strong background in rail operations, excellent communication skills, and a commitment to safety and compliance. Join a forward-thinking company that values professionalism, support, and enjoyment in the workplace, and contribute to a diverse and innovative team dedicated to excellence in the rail industry.

Qualifications

• Minimum 2 years as a competent freight train driver with a clean safety record.
• Strong communication skills and IT literacy required.

Responsibilities

• Manage training and assessments for operational staff to ensure competence.
• Conduct post-incident investigations and produce detailed reports.
• Deliver training for new hires and maintain operational standards.

Skills

Personal Track Safety qualification

Excellent verbal and written communication skills

Knowledge of rail industry rules and regulations

IT literacy

Leadership/management ability

Education

European Train Driving License

Formal assessor and verifier qualification

Job description

Overview

GB Railfreight are excited to offer an opportunity to join our Operational Management team at Hoo Junction, as an Operations Standards Manager (OSM).

The successful candidate will be responsible for managing and maintaining the competence and standards of operational personnel in the East region. To do this there will be the requirement to carry out training and assessments, to ensure all staff within their remit are competent to carry out their duties.

Additionally, a strong level of flexibilty will be required to professionally carry out post-incident investigations, utilising technical skills and experience to produce detailed reports and analysis, ensuring compliance with GBRf standards, customer standards and wider industry standards.

Closing date - Monday 13th January

Responsibilities

Main Responsibilities

• Deliver training and development reviews with the Operations/Regional Manager.
• Maintain competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade.
• Ensure route and traction knowledge is maintained for all staff in the area, inclusive of personal knowledge and that of other management personnel within the region.
• Complete Level 1 and Level 2 incident investigation reports.
• Provide and document clear and constructive feedback on staff members performance.
• Partake in the on-boarding process for new entrants by providing rules training and assessments to all new hires recruited to operational roles within the region.
• Develop and undertake Training Needs Analysis and procedures to meet emerging business needs.
• Participate in industry regulatory forums, meetings, and Network Rail reviews.
• On-call duties on a rotational basis & requirement to work evenings and weekends as necessary.

Qualifications

Skills and Experience

Essential

• Personal Track Safety qualification
• European Train Driving License holder and competent freight train driver for a minimum of 2 years.
• 2 Years Clean Safety Record
• Excellent verbal and written communication skills
• Thorough knowledge and understanding of rail industry rules and regulations.
• Good level of IT literacy.

Desirable

• Proven leadership/management ability.
• IOSH safety training.
• 7331 trainer/instructor qualification.
• Accident and investigation experience.
• Formal assessor and verifier qualification, such as A1, V1 or D123/33.
• Train Operations Liaison Officer (TOLO)

Personal Profile

• Excellent interpersonal skills, ability to communicate with internal and external stakeholders at all levels of seniority.
• Passion for health, safety, and standards.
• Ability to remain calm in a pressured environment, systematically appraising the situation and taking appropriate action.
• Flexible approach to work, willingness to go above and beyond for the fulfilment of duties.
• Time management and organisational skills, demonstrating the ability to prioritise own workload based on business and safety requirements.
• Keen eye for detail.

Our Values

Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture.

Support – We look after our people and they in turn are encouraged to look after each other.

Communication – The transparency of our is business is valued by our colleagues and customers.

Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence.

Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top.

At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.