Operations & Staffing Manager

JR United Kingdom; Nechells; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality staffing agency in the UK is seeking an Operations & Staffing Manager to oversee client portfolios and ensure service excellence. The role involves staff coordination, client management, and generating new business. Applicants should have a strong background in hospitality, operational excellence, and a passion for service.

Qualifications

• Experience in hospitality staffing, operations, events management or agency environments.

Responsibilities

• Managing portfolio of clients and ensuring outstanding service.
• Coordinating staffing logistics for events and roles.
• Supporting and mentoring hospitality staff.

Skills

Communication

Organisation

Problem Solving

Business Development

People Development

Job description

Social network you want to login/join with:

Operations & Staffing Manager, birmingham (aston)

col-narrow-left

Client:

Location:

birmingham (aston), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

About the Company:

Off to Work is one of the UK’s premier hospitality staffing agencies. We support a diverse and exciting range of clients — from major global events and luxury hotels and contract catering in corporate, commercial, and educational environments. We’re now looking for our next superstar Operations & Staffing Manager to lead from the front and help us deliver excellence, every time.

About the Role:

Our Operations & Staffing Managers are often found out on-site with our clients making sure what we are delivering is on point. From checking in teams and carrying out uniform and grooming checks to even working a shift where a senior presence is needed.

Responsibilities:

• Managing a portfolio of clients across multiple sectors – events, hotels, corporate catering, and more – ensuring outstanding service and client satisfaction.
• Coordinating staffing logistics to place the right team members in the right roles, every time.
• Supporting, mentoring, and motivating a pool of hospitality staff – driving engagement, development, and retention.
• Leading operational excellence – from shift planning and service delivery to issue resolution and performance feedback.
• Generating new business through networking, referrals, and proactive outreach – helping to grow our client base and expand our reach.
• Collaborating with our wider team to ensure service consistency, brand standards, and seamless execution.

Qualifications:

Experience in hospitality staffing, operations, events management, or agency environments.

Required Skills:

• A natural communicator and relationship builder – able to build trust with clients, staff, and colleagues alike.
• Highly organised, solutions-focused, and calm under pressure – able to spin many plates with a smile.
• Commercially savvy, with a drive to seek out and convert new business opportunities.
• A genuine passion for hospitality, service excellence, and people development.
• Willingness to be hands-on, flexible, and available during key event times when needed.

Pay range and compensation package:

£35,000-£45,000 basic PA dependent on experience plus bonuses