Operations Specialist (Shift)

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AAR is the place of choice to build an inspiring career.

Who are AAR?

AAR is an independent provider of aviation services to commercial and government customers worldwide. Our aftermarket expertise and award-winning solutions help customers increase efficiency and reduce costs while maintaining high levels of quality, service and safety.

What can you expect by joining our team?

You will be part of a diverse workforce that values idea-sharing, honesty and recognition. We like to work hard and dedicate ourselves to our customers to understand their needs, but ensure these efforts are then recognised and awarded appropriately. Some of our benefits include: private medical and dental health schemes, enhanced company pension, social events, reward and recognition platforms and many more!

About the Job:

Operations Specialist

Permanent / Full time

Shift Work: 4 shifts 'on' (2 days shifts and 2 night shifts), followed by 4 shifts 'off'.

Each shift is 12 hours long.

The Operations Specialist role is positioned within the International Operations Centre (IOC) in AAR Offices near London Gatwick. The main purpose of the role will be to fulfil time critical (AOG) demands from our airline customers while working with the Operations Specialist Team Leader and team to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.

Key Responsibilities:

• To act as a focal point & to provide continuity for AAR contracted customers & Programme Managers, handling time critical orders and ensuring requirements are handled efficiently.
• To act as the focal point for requests received from AAR contracted airlines customers ensuring demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level. Highlight any potential shortfalls and working the solution with the supplier and airline/customer.
• To assist with any customer Order backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent customer communication and well-informed potential alternative solutions.

Personal Attributes:

Experience is often necessary for the majority of our roles, however hiring individuals who can demonstrate they have the right attributes for the role and our company culture is essential. For this role we will be specifically looking for:

• Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving.
• Communication: excellent interpersonal and oral and written communication skills
• Problem Solving: ability to develop and implement new ideas to improve processes
• Negotiating skills: must have confidence and the ability to be persuasive and assertive – creative to find cost driven solutions.

Should this sound like a good fit for you, we’d love for you to send us your CV and a covering letter telling us a little bit more about you and your experience. Click the ‘Apply’ button now!

To recruitment agencies: AAR will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.