Operations Specialist

International Medical Group; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading international medical insurance provider is seeking a permanent, full-time Operations Specialist. In this role, you will ensure the accuracy of operational data, develop dashboards, and collaborate with various teams. Ideal candidates will have at least 5 years of experience and strong skills in Excel, SQL, and Power BI. The position offers hybrid/remote working flexibility and opportunities for career growth.

Benefits

Hybrid & Remote working flexibility

Internal promotion opportunities

22 days annual leave + 9 bank holidays

Qualifications

• Minimum 5 years in a similar data or operations role.
• Strong analytical and data management skills.
• Advanced Excel skills (pivot tables, formulas, macros).
• Experience with SQL (MySQL, T-SQL) and data querying.
• Proficiency in Power BI or similar analytics tools.

Responsibilities

• Maintain high standards of data accuracy, governance, and consistency.
• Develop, test, and maintain operational dashboards and reports.
• Conduct regular audits and data quality checks.
• Monitor KPIs and SLAs across departments.
• Collaborate with operational teams for data alignment.

Skills

Analytical skills

Data management skills

Attention to detail

Communication skills

Interpersonal skills

Tools

Excel

SQL

Power BI

Job description

We’re excited to offer a fantastic opportunity for internal applicants to step into apermanent, full-time Operations Specialistrole at IMG. Whether you're looking to kick-start your career in insurance or build on your existing experience, this is your chance to grow with one of the world’s leading international medical insurance companies.

Why Join Us?

At IMG, we believe in nurturing our people. You’ll be joining a team that values innovation, collaboration, and continuous development. This role offers a competitive salary, hybrid/remote working flexibility, and a clear path for career progression.

What You’ll Be Doing:

As anOperations Specialist, you’ll play a key role in ensuring the accuracy and integrity of our operational data. You’ll work closely with various teams to maintain and enhance reporting tools, dashboards, and performance metrics that drive decision-making across the business.

Key Responsibilities:

• Maintain high standards of data accuracy, governance, and consistency
• Develop, test, and maintain operational dashboards and reports using Excel, SQL, and Power BI
• Conduct regular audits and data quality checks to ensure reporting accuracy
• Monitor KPIs and SLAs across departments and flag performance trends
• Collaborate with operational teams to align data with evolving processes
• Support system configuration and data setup within operational platforms
• Assist with automation initiatives using tools like Power Automate or RPA
• Validate case fees and ensure accurate billing of IMG activities
• Document and improve standard operating procedures (SOPs)
• Provide training and support to internal teams on data tools and reporting
• Contribute to cross-functional projects and innovation initiatives
• Represent IMG professionally in all internal and external communications
• Ensure compliance with FCA and other regulatory requirements

What We’re Looking For:

• Minimum 5 years in a similar data or operations role
• Strong analytical and data management skills
• Advanced Excel skills (pivot tables, formulas, macros)
• Experience with SQL (MySQL, T-SQL) and data querying
• Proficiency in Power BI or similar analytics tools
• Excellent attention to detail and numerical accuracy
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Comfortable working independently and as part of a team
• Background in insurance, compliance, or healthcare
• Familiarity with telecoms platforms (e.g., NICE, Genesys)
• Exposure to automation tools (e.g., Power Automate, RPA)
• Experience in training or mentoring colleagues
• Understanding of data privacy and governance best practices

What You’ll Get:

• Hybrid & Remote working flexibility
• Internal promotion opportunities
• 22 days annual leave + 9 bank holidays (rising to 30 days)
• Birthday and Christmas Eve off
• Employee of the Month/Year awards
• 2 volunteer days annually
• A diverse, inclusive, and supportive work environment

Ready to take the next step in your IMG journey?

Apply now and let’s grow together.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

By submitting my application, I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

You acknowledge that you have read and agree to the applicant instructions and attestation of this application.*

Have you ever been employed or are currently employed by International Medical Group (IMG) or any of its subsidiaries (ALC Health, Global Response)? If yes, please provide your dates of employment with IMG. If no, please respond with N/A.*

How did you learn about this position?*

If referred by an employee of IMG, please provide the name of the employee that referred you.

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Desired Salary?*

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