Operations Specialist

WestCongress Insurance Services LLC; Manchester; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to join their Manchester office. This role involves supporting the underwriting process, managing insurance submissions, and ensuring a superior customer experience. The ideal candidate will be detail-oriented, possess strong organizational skills, and have a willingness to learn and grow within the insurance industry. The company offers a competitive compensation package, including bonuses and comprehensive benefits, making it a great opportunity for those looking to advance their careers in a dynamic environment. If you are ready to take on new challenges and contribute to a thriving team, this position is for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Matching

Paid Time Off

Holidays

Bonus Opportunity

Qualifications

• High-level organization skills and detail-oriented.
• Ability to manage and prioritize multiple tasks effectively.

Responsibilities

• Support Account Executives and analyze submissions.
• Issue quotes, binders, policies, and endorsements.
• Maintain files and provide timely responses to inquiries.

Skills

Organizational Skills

Detail-oriented

Teamwork

Communication Skills

Math Proficiency

Typing Skills

Microsoft Word

Microsoft Excel

Education

Experience in Insurance Industry

Tools

Policy Administration System

Microsoft Office Suite

Job description

Operations Specialist - Insurance

Champlain Insurance Group is a fast-growing, specialty, surplus and excess lines insurance enterprise. Through our affiliates, Champlain Specialty Insurance Company, WestCongress Insurance Services LLC, and WestCongress Risk Services LLC, we offer primary and excess general liability insurance solutions and claims administration throughout the United States.

We are seeking an Operations Specialist for our Manchester, NH office to assist with the processing and placement of the insurance products we offer. The Operations Specialist supports the underwriting process and is involved in clearing and logging insurance submissions, data collection and entry, file maintenance, and other tasks related to the intake, evaluation, binding, issuance, and modification of the insurance products we offer.

The Operations Specialist will utilize our policy administration system to clear and log applications for insurance products, obtain and upload file documentation, and perform other data entry and administrative tasks.

As an Operations Specialist, you will:

• Provide support to Account Executives.
• Analyze and screen submissions.
• Issue endorsements and cancellations.
• Issue quotes, binders, and policies.
• Respond to and resolve billing inquiries.
• Solicit underwriting information for new and renewal business.
• Request additional information post-bind to complete the file.
• Maintain files and service standards by providing timely responses to broker requests and inquiries.
• Provide a superior customer experience.
• Prepare quotes, binders, policies, endorsements, and amendments.

The successful candidate will possess:

• High-level organization skills and must be detail-oriented.
• Ability to manage, organize, and prioritize multiple tasks.
• Good working in a team environment.
• Willingness to work outside the area of responsibility to support the growth of the business.
• Ability to organize work and perform within time constraints.
• Strong written and verbal communication skills.
• High proficiency in math, typing, Microsoft Word & Excel, and other computer software & systems.
• Some experience in the insurance industry preferred but not necessary.

Opportunity for Advancement:

For the successful candidate that demonstrates the aptitude and a desire to learn and advance, this position may offer opportunities for advancement to positions of increasing responsibility and authority within the insurance underwriting or other aspects of our business.

Compensation:

We offer a competitive compensation package, including bonus opportunity, health, dental, vision, life and disability insurance, matching 401k savings plan, and paid time off and holidays.