Operations Services Manager

ZipRecruiter; Huddersfield; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading player in the transportation sector is seeking a Senior Customer Service Manager for their Huddersfield office. The successful candidate will manage logistics teams, ensure service compliance, and improve operational efficiency in a fast-paced environment. With a competitive salary of up to £55,000 plus benefits, this role offers opportunities for professional growth and the chance to work with high-profile clients.

Benefits

Competitive salary with benefits

Opportunity for training and upskilling

Qualifications

• Proven background in office management overseeing multiple teams.
• Experience in customer service management, preferably in logistics.
• Ability to communicate effectively with senior stakeholders.

Responsibilities

• Oversee and coordinate logistics operations across multiple teams.
• Ensure compliance with all safety and regulatory standards.
• Drive efficiency improvements and manage operational performance.

Skills

Strong Communication Skills

Operational Planning Skills

Job description

Job Description

We are working with a leading player in the transportation and distribution world who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven track record in management, a strong hands on approach and a strong planning process.

Role: Senior Customer Service Manager

Salary: up to £55,000 + benefits

Location: Huddersfield

About the Role of Senior Customer Service Manager:

As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You'll be key in driving operational performance, building relationships with clients, and delivering solutions that meet both current and future needs.

Key Responsibilities for the Senior Customer Service Manager:

• Oversee and coordinate logistics operations across 3 teams
• Ensure compliance with all safety, regulatory, and quality standards
• Manage operational teams to deliver outstanding service to clients
• Drive efficiency improvements across the teams
• Collaborate with clients, suppliers, and partners to meet service expectations
• Support and mentor your leadership team

Key Requirements for the Senior Customer Service Manager:

• Proven background in Office Management overseeing a few different teams
• Experience in Customer Service Management in a big logistics business (ideally)
• Strong operational planning process skills
• Exposure to a fast-paced KPI driven environment managing a good size headcount
• Strong Communication style with a good man managing approach
• Ability to communicate with senior internal and external stakeholders

This is a great opportunity for a Senior Customers Service Manager to establish themselves with a big business who are looking to deliver first class service, a business who are willing to upskill and provide training to their people obtain & a business who value and reward their employees.

• Competitive salary with benefits
• Opportunity to work with high-profile clients in their sector
• Based within a company that is innovating in both traditional and future
• Fast-paced, rewarding environment where your impact will be noticed

Please apply online or contact Sandeep Dhillon for a confidential conversation technical-network.co.uk Technical Network recruits Engineers and Managers for the automotive, aerospace, electrical / electronic technology, energy, engineering and manufacturing, with a portfolio of services including advertising search, permanent and contract recruitment services