Operations Service Manager (Essex)

Integrated Care System; Buckhurst Hill; On-site; GBP 41,000 - 47,000; Full time

Job summary

A leading healthcare provider in the UK is looking for an Operations Service Manager to lead the Treatment Centre Operations team. In this role, you will ensure exceptional service delivery and foster a culture centered on safety and client satisfaction. The ideal candidate will possess strong leadership skills and experience in a healthcare setting. This full-time position offers a salary between £41,275.16 and £46,434.55 based on experience.

Qualifications

• Experience of working in a Healthcare setting or with the Care Quality Commission is desirable.
• Ability to foster a culture centered on safety and outstanding client experience.
• Proven track record of leading a motivated and productive team.

Responsibilities

• Lead the Treatment Centre Operations team to deliver exceptional outcomes.
• Ensure operational goals align with the organisational priorities.
• Collaborate with cross-functional teams to maintain high-quality service.

Skills

Leadership

Collaboration

Client-focused service

Communication

Business decision-making

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.

You will foster a culture centered on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimizing resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.

Collaboration will be essential, as you'll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.

To excel in this role, you must possess the following essential skills:

• Exemplifying desired behaviours through role modelling
• Collaborating effectively with others
• Inspiring and driving a motivated and productive team
• Making sound business decisions
• Providing a client-focused service that exceeds expectations
• Communicating key concepts, priorities, and challenges effectively throughout the organisation
• Experience of working in a Healthcare setting or with the Care Quality Commission is desirable

About us

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the world's leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us can we create a better, more equal world for everyone.

Our client-centered care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during, and after they access care with us.

We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity/expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people, and vulnerable adults.

Job responsibilities

For more information about the role, please view the job description: Job Description PDF

Person Specification

Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£41,275.16 to £46,434.55 per year, dependent on experience