Operations Service Delivery Manager

Mitie Cleaning & Hygiene Services; England; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Salary Finance

MiDeals platform

Cycle-to-work scheme

Life cover

Enhanced pension contributions

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services in the United Kingdom is seeking an experienced Operations Service Delivery Manager to lead complex, high-profile international removals projects, ensuring safe, compliant delivery. You will work with senior leadership, the Home Office, and other stakeholders, managing end-to-end planning of scheduled and charter operations in a fast-paced 24/7 environment.

This role demands strong leadership, resilience, on-call readiness, and a track record of driving

Qualifications

• Proven experience in a senior operations or service delivery role.
• Strong leadership and stakeholder management skills.
• Experience working to SLAs in complex, regulated environments.
• Comfortable working under pressure in a 24/7 operation, including on-call duties.
• Knowledge of health & safety and risk management practices.

Responsibilities

• Lead and manage a diverse operational team to deliver high-quality, compliant services.
• Oversee end-to-end planning and delivery of scheduled and charter operations.
• Build strong relationships with internal teams, the Home Office, and external stakeholders.
• Monitor performance against SLAs and provide reporting on operational delivery.
• Drive continuous improvement and share best practice across the business.
• Support day-to-day operations and respond to incidents in a dynamic environment.

Skills

Senior operations leadership

Stakeholder management

Regulated environments

24/7 on-call readiness

Job description

Better places, thriving communities.

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.

Better places, thriving communities.

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.

Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.

Key Responsibilities

• Lead and manage a diverse operational team to deliver high-quality, compliant services


• Oversee end-to-end planning and delivery of scheduled and charter operations


• Build strong relationships with internal teams, the Home Office, and external stakeholders


• Monitor performance against SLAs and provide reporting on operational delivery


• Drive continuous improvement and share best practice across the business


• Support day-to-day operations and respond to incidents in a dynamic environment

About You

• Proven experience in a senior operations or service delivery role


• Strong leadership and stakeholder management skills


• Experience working to SLAs in complex, regulated environments


• Comfortable working under pressure in a 24/7 operation, including on-call duties


• Knowledge of health & safety and risk management practices


• Flexible, adaptable, and solutions-focused

Additional Requirements

• Willingness to travel and support frontline operations, including flight support when required


• UK residency and eligibility for security clearance (CTC and Enhanced DBS)


• Full UK driving licence

This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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