Operations Senior Business Analyst

Citigroup, Inc.; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial institution in Belfast is seeking an Operations Senior Business Analyst to manage their KYC program. The role involves developing reports, leading operations related to data analytics, and collaborating with various stakeholders. Applicants should have extensive analytical experience, advanced Excel skills, and relevant software proficiency. The position offers a hybrid working model and competitive benefits.

Benefits

Generous holiday allowance starting at 27 days

Discretional annual performance-related bonus

Private medical insurance packages

Employee Assistance Program

Pension Plan

Paid Parental Leave

Discounts for employees, family, and friends

Access to learning and development resources

Qualifications

• Extensive work-related experience required.
• Advanced proficiency in Excel is essential.
• Experience in software such as Python, Access, SQL, etc.

Responsibilities

• Develop and deliver comprehensive reporting and MIS for KYC Operations.
• Lead daily operations related to data, metrics, and analytics.
• Collaborate with data analysts for essential MIS functions.
• Engage with internal and external stakeholders for data-driven insights.
• Act as a liaison with Technology for KYC data validation.
• Manage end-to-end data processes, including cleansing and reporting.

Skills

Analytical skills

Problem-solving

Communication

Advanced Excel

Python

SQL

Education

Bachelor's degree or equivalent

Tools

MS-Access

SAP

Oracle

MS-Excel

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's KYC Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Operations Senior Business Analyst is an intermediate level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

What you'll do

• Develop and deliver comprehensive reporting and Management Information Systems (MIS) for KYC Operations, leveraging data, metrics, and analytics.
• Lead daily operations and decision-making related to data, metrics, and analytics functions within the ICG KYC BSU.
• Collaborate with a team of data analysts to perform essential MIS functions across the organization.
• Engage with diverse internal and external stakeholders (e.g., AML Compliance, IT, Senior Management) to provide data-driven insights and support decision-making for the ICG KYC Utility.
• Act as a liaison with Technology through the full development lifecycle (BRD, FRD, UAT, Production Support), ensuring KYC data validation and authentication across all Citi Businesses.
• Contribute to the design, modeling, and automation of databases, tools, scorecards, and reports.
• Define business rules and document system requirements for technology development, then collaborate on developing new data solutions with business users.
• Manage end-to-end data processes, including cleansing, consolidation, validation, and reporting.
• Demonstrate technical expertise in supporting various data environments such as BO, SAP, Oracle, SQL, MS-Access, and MS-Excel.
• Perform quality reviews, manage projects, and operate autonomously as a Subject Matter Expert (SME) for senior stakeholders and team members.

What we'll need from you

• Extensive work related experience required.
• Advanced Excel required.
• Experience in software such as Python, Access, SQL, etc.
• Bachelor's degree/University degree or equivalent experience.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.