Operations & Sales Support Executive

Travel Trade Recruitment; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel recruitment firm is seeking an Operations and Sales Support Executive in London. The role involves booking air travel using GDS, handling customer inquiries, and ensuring exceptional service delivery. Ideal candidates will have a solid background in travel operations and strong interpersonal skills. If you thrive in a dynamic environment and are ready to take on diverse challenges, this opportunity is perfect for you.

Qualifications

• Previous experience in travel operations and customer support is essential.
• Proficient in GDS systems; GAL preferred.
• Strong knowledge of airline rules and effective communication skills.

Responsibilities

• Handle bookings and ticketing for international and domestic air travel.
• Manage changes to schedules and handle refunds efficiently.
• Support ground arrangements on request and provide exceptional customer service.

Skills

Customer Service

Ticketing

Knowledge of International Fare Rules

GDS Proficiency

Interpersonal Skills

Job description

Are you currently an Operations Expert working in the travel industry?

Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team

Role & Responsibilities:

• Book and ticket international and domestic air travel using Galileo GDS system
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
• Handle general enquiries on any/all of the above from both internal teams and external customers.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Experience Required:

• Previous experience from within travel operations and customer support is essential.
• Proficient GDS experience is essential - GAL would be preferable.
• Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

To apply please click below, alternatively email [e-mail] with your CV and a cover letter of why you feel you are the ideal candidate for the role