Operations & Sales Support Executive

Travel Trade Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruiting company in the travel sector is seeking an Operations and Sales Support Executive to join their team in London. The role involves booking air travel, managing schedule changes, and providing customer support. Ideal candidates should have experience in travel operations, strong knowledge of fare rules, and proficient GDS skills (preferably Galileo). Apply via email with your CV and a cover letter.

Qualifications

• Previous experience in travel operations and customer support is essential.
• Proficient GDS experience is essential; GAL is preferable.
• Strong knowledge of international fare and airline rules.

Responsibilities

• Book and ticket international and domestic air travel using the Galileo GDS system.
• Manage schedule changes, cancellations, re-issues, and refunds.
• Collaborate with internal departments for streamlined service.

Skills

Customer-centric approach

Communication skills

Knowledge of fare rules

Proficient GDS experience

Interpersonal skills

Tools

Galileo GDS

Job description

Are you currently an Operations Expert working in the travel industry?

Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operations and Sales Support Executive to join their fabulous team

Role & Responsibilities:

• Book and ticket international and domestic air travel using Galileo GDS system
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
• Handle general enquiries on any/all of the above from both internal teams and external customers.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Experience Required:

• Previous experience from within travel operations and customer support is essential.
• Proficient GDS experience is essential - GAL would be preferable.
• Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

To apply, please email [e-mail] with your CV and a cover letter explaining why you feel you are the ideal candidate for the role