Operations & Sales Executive - Sport Travel

Destination Sport; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Destination Sport, a growing travel specialist in cricket tours, is hiring an Operations & Sales Support professional in Reading. This hybrid role involves supporting sales through client interactions, managing bookings, and ensuring a seamless travel experience for cricket enthusiasts. Ideal candidates will have a sports travel background, strong organisational skills, and be keen on cricket.

Qualifications

• Experience in travel industry support roles, especially sports.
• Strong organisational and administration skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Provide post-sales support and manage travel advice.
• Utilize CRM systems for bookings and client communication.
• Assist in managing group allocations and marketing content.

Skills

Geographical knowledge

Negotiation skills

Sales experience

Time management

Interpersonal skills

Communication skills

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Job description

Operations & Sales Support

International Cricket Tours

This is a hybrid role based in our Reading office, so you must live within a commutable distance.

International Cricket Tours is a growing specialist travel company. We sell tailor made cricket holidays to Australia, New Zealand, Africa, the West Indies, the Caribbean, Sri Lanka, and India mainly to UK consumers. Offering an excellent range of travel products, unrivalled destination knowledge and personal, friendly service. https://www.internationalcrickettours.co.uk/

To provide support for our incredible holidays requires amazing people and we are looking for a bright, enthusiastic, and confident individual, who has experience with some of the destinations mentioned above to join us in a support role to the sales team. You will be involved in the planning and delivery of our group and tailor-made trips for clients who love to follow the England Cricket teams around the world.

As a travel specialist, you will work predominantly behind the scenes and deal with clients mainly by telephone. Offering advice, helping with their travel plans and creating a premium and seamless holiday experience. The aim is to exceed their expectations on every level.

This is an exciting opportunity for an experienced travel industry professional to join the International Cricket Tours small team and help the company remain one of the leading Cricket Tour Operators in the UK.

No two days are the same in this exciting sales & operations focussed role but on a typical day you will assist with:

• Post sales support and on-going travel advice directly with clients

• Using our in-house CRM to collate and confirm bookings to clients

• Managing group allocations

• Maintaining operational spreadsheets

• Content for email and other marketing including social media

• Selection and procurement of client merchandise

• Travel when required to support with on the ground operations of sport tours

To be successful within this role, our idealcandidatewill:

• Have previous experience within a similar role (within the sport travel industry being highly advantageous)

• Have a keen interest in sport, especially Cricket

• Demonstrate solid geographical knowledge on long haul destinations to cricket playing nations

• Have working experience in product compilation for our travel packages

• Have sales experience being confident both face to face & via telephone

• Possess strong negotiation skills with the ability to work closely with suppliers

• Demonstrate strong organisation, administration and time management skills

• Possess outstanding interpersonal skills with the ability to communicate to both internal & external stakeholders at all levels of seniority

• Be computer literate with solid experience of Microsoft office, especially Excel and Word

• Demonstrate outstanding communication skills both written & verbal

• Have the ability to work within a small team environment to achieve team/department objectives

• Be well organised with the ability to work to deadlines and prioritise workloads

• Have the ability to work under pressure and work to tight deadlines, working on multiple projects simultaneously while still keeping a high level of detail

• Be able to travel both domestically & internationally for work purposes when required

• Flexible working hours including occasional evenings, weekend and bank holidays if required

• So if you are looking for your next challenge, please get in touch we'd love to hear from you!