Operations Researcher

JR United Kingdom; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Senior Research Executive to manage a fast-paced UX research project in the UK. This role involves programming surveys using Qualtrics, coordinating research efforts across multiple markets, and ensuring effective execution of customer satisfaction surveys. The successful candidate will have significant operational research experience and exceptional stakeholder management skills, aimed at launching innovative digital products.

Qualifications

• Strong hands-on experience with Qualtrics.
• Proven research operations capabilities.
• Exceptional coordination and stakeholder management.

Responsibilities

• Program and manage app-intercept surveys in collaboration with the product team.
• Support beta testing and rollout across multiple markets.
• Communicate with key stakeholders across markets.

Skills

Qualtrics

Research operations

Stakeholder management

Coordination

Tools

Qualtrics

Job description

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Job Title: Senior Research Executive
Location: Remote (UK-based)
Working Pattern: 4 or 5 days per week
Contract Length: 4 months
Day Rate: £300-£350 per day

About the Role

Our client is looking for a Senior Research Executive to support the rollout of a new digital product launching in the UK and expanding into new international markets. This is a fast-paced, fixed-deadline project focused on UX research and data analytics.

Key Responsibilities

• CSAT Survey Execution (via Qualtrics):
  • Program and manage app-intercept surveys in collaboration with the product team
  • Support beta testing and rollout across multiple markets
  • Coordinate translations and research operations (critical priority)
  • Handle end-to-end survey operations including localisation and legal compliance
• Research Coordination:
  • Communicate with key stakeholders across markets
  • Ensure intercepts and translations are fully functioning
  • Support evaluation of external research agencies and feasibility of off-the-shelf solutions

Must-Have Skills

• Strong hands-on experience with Qualtrics
• Operational research experience
• Proven research operations capabilities
• Exceptional coordination and stakeholder management

Nice-to-Have

• UX research experience
• Experience in multi-market digital product launches
• Familiarity with CSAT or survey setup across markets

Team You'll Work With

• Lead UX Researcher
• Data Analyst
• Head of Digital
• Product Team
• One representative per target market

What Sets an Excellent Candidate Apart

• Has led similar CSAT or intercept-based survey projects
• Comes from a UX-focused research environment rather than traditional market research

Desired Skills and Experience

• Expert Qualtrics programming & survey setup
• Strong background in research operations
• Experience with CSAT (customer satisfaction) or intercept-based surveys
• Skilled in multi-market rollout coordination and localisation
• Excellent stakeholder management and communication across teams
• Experience in UX research environments (preferred)
• Experience working on fast-paced, deadline-driven digital projects