Operations Representative-UK Retail

RXO, Inc.; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in the United Kingdom seeks an Operations Representative to manage customer shipments and foster relationships with clients and carriers. Candidates should have a strong background in customer service or account management, possess excellent communication skills, and be proficient in problem-solving. The role offers a salary paid monthly and a comprehensive benefits package including access to LinkedIn Learning and an Employee Assistance Programme.

Benefits

Free access to LinkedIn Learning

Comprehensive benefits package

Free confidential Employee Assistance Programme

Enhanced maternity leave

Enhanced paternity leave

Free fruit in the office

Diverse and Inclusive environment

Employee-led Resource Groups

Qualifications

• Experience in operations or logistics preferred.
• Ability to communicate effectively over various channels.
• Strong problem-solving skills required.

Responsibilities

• Track all customer shipments through completion.
• Develop strong relationships with customer and carrier contacts.
• Manage daily load board and ensure proper servicing.

Skills

Communication

Problem Solving

Organization

English Fluency

Education

Customer service/account management experience

Job description

Overview

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.

Job Title: Operations Representative

Department: Operations

Position Type: Full-Time Regular

Pay Basis: Salaried – Once Monthly

Travel: 0-5 days per year

Hours of Work: 40 hrs / week

Reports to: Manager, Operations

People Manager: No

Responsibilities

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer and carrier contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume and coverage.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and RXO in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.

Essential Competencies

• Communication – You will be speaking with customers and carriers over the phone, email & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organization – Prioritization & time management are key

Language Requirements

• Ability to speak English fluently
• Additional language proficiency/fluency is a plus

Progression

Snr Operations Representative/Operations Lead

Based on performance and interview process

Preferred Education & Experience

Customer service, account management, carrier sales, operations and/or logistics experience

Other Duties

Please note RXO positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills
• Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
• Free confidential Employee Assistance Programme (EAP) with qualified counsellors
• Enhanced maternity leave
• Enhanced paternity leave
• Free fruit in the office
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups

Important Notice To US Applicants

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.