Operations Programme Director - Large Parcels

TN United Kingdom; London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Programme Director to lead large parcel initiatives in London. This pivotal role involves driving operational transformation, collaborating with senior teams, and managing complex programmes. The ideal candidate will possess exceptional project management skills and emotional intelligence, thriving in a collaborative environment. With a focus on innovation and excellence, this position offers the chance to shape the future of postal delivery services in the UK. Join a forward-thinking company dedicated to transforming its operations and making a meaningful impact in the community.

Benefits

Car Allowance

Healthcare

35% Annual Bonus Potential

30 Days Annual Leave

Company Pension Scheme

Enhanced Maternity Pay

Paternity Leave

Adoption Leave

Shared Parental Leave

24/7 Wellbeing Services

Qualifications

• Proven project and programme management skills with successful delivery.
• Strong operational knowledge and experience in continuous improvement.
• Ability to work across a matrix structure and manage complex financial deliverables.

Responsibilities

• Lead operational initiatives from strategic design to deployment.
• Collaborate with teams to evolve design thinking into deployment offerings.
• Manage stakeholder relationships and ensure effective communication.

Skills

Project Management

Programme Management

Stakeholder Management

Change Management

Data Analysis

Emotional Intelligence

Agile Methodologies

Job description

Social network you want to login/join with:

Operations Programme Director - Large Parcels, London

col-narrow-left

Client:

Royal Mail Group

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0658d33acab1

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Job reference 324293
Operations Programme Director - Large Parcels
Competitive salary,plus car allowance, healthcare, 35% annual bonus potential,30days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Permanent, Full time
185 Farringdon Road, London

About the role

At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. We’re currently busy innovating and transforming our business for the future, and to get there, we need exceptionally talented, resilient, and driven people.

The Operations Programme Director (Development) is ultimately accountable for bringing to life our operations strategy and network design as a cornerstone of our overall transformation journey. Forming a seamless conduit and rock-solid partnership between Operations Design and Deployment, they will develop strategic content into executable field trials, ultimately working these concepts up to board-ready business cases and comprehensive deployment plans and products that resonate with and engage our people.

Working in extremely close partnership with both senior Operations transformation and Operations execution teams, they will actively challenge the status quo and established thinking to ensure we don’t delay in turning our ideas and theories into our reality and what is ultimately delivered is excellent by design.

Leading a number of operational programmes at any one time, they and their teams will engage heavily with end users and senior functional stakeholders including business executives, to test and enhance the design thinking, create the business cases, and produce all of the technical and change materials required to support successful deployment.

Reporting into the Operations Transformation Portfolio Director - This is a hybrid working role with a requirement for travel across the UK and to attend our Head Office in Farringdon, London.

Team – Leads 3-7 x Senior Programme Managers, who ultimately lead teams of 10-15 each.

The successful candidate for this role will join us at arguably the most exciting time in our history. Our Transformation journey is one you don’t want to miss.

Key Accountabilities

1. Owns the testing, piloting, and development of all the operational initiatives that come from the strategic design of the Operational Transformation Plan for their specific discipline area
2. Collaborating with colleagues from design and the programme end users and functional communities to evolve design thinking into a full deployment offering
3. Responsible for leading teams of SMEs through agile working to rapidly evolve or challenge design ideas to deliver detailed deployment products
4. Work with the Programme Deployment team to align programme design to deployment timelines, managing sequencing, integration and change loading
5. Work with central function colleagues to develop the wider products to deliver holistic change, most notably the full people impact of the plan – Engagement and headcount reductions
6. Works closely with the Trade unions to consult on designs as they evolve through test and pilot, taking input to the development of the deployment products
7. Lead, develop and grow the capabilities of a large team of project developers
8. Work directly with design and programme directors to provide input to the deployment design of critical projects, sharing learning both upwards and across team to improve subsequent deployments
9. Continuously review product development processes and techniques to strive for ongoing simplicity

10. Provide the measures of success / benefits for the programmes to realize through deployment

About You

Key Skills
• Proven project and programme management skills and a record of successful delivery
• Can take a design concept through to a fully productionised product suitable for large scale deployment
• Has excellent emotional intelligence, thriving on working collaboratively with great influencing skills
• Can deal with ambiguity whilst still moving forward and setting direction
• Strong operational knowledge generally but recognized as an SME for their specific discipline
• Valuable experience of continuous improvement in an operational and programme capacity
• Able to use data to prioritise and make timely decisions
• Able to work across a matrix structure to deliver great customer benefit
• A strong commercial acumen, with experience of managing complex financial cost / benefit deliverables
• Understands the drivers of business change management and can demonstrate resource utilisation across programmes
• Understands and can maximise the use of communication and engagement to increase project benefits
• Can form and leverage strong stakeholder relationships quick and effectively

Experience

• The development of programmes from design to deployment
• Experience of leading large teams in a matrix environment
• Managing a large programme portfolio
• Union relationships / involvement
• Business case creation and management
• Stakeholder Management

•Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•Supportive and generous company sick pay
•Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 30th April 2025. Please note, this advert may close early if the appropriate number of applications has been reached.