Operations Postal Assistant (Full Time)

The Progeny Group; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

The Progeny Group seeks a full-time Operations Postal Assistant to join their growing team in Leeds. This role involves supporting administrative tasks such as sorting incoming post and assisting Client Executives with client communications. The position requires strong attention to detail and effective team collaboration to ensure high service standards.

Benefits

30 days holiday plus public holidays

3 days of celebratory leave

Enhanced family leave

Private medical insurance

Employee assistance programme

Group pension scheme

Life assurance scheme

Eyecare vouchers

Referral scheme

Qualifications

• Experienced in team settings and has a strong focus on client service.
• Detail-oriented with effective time management skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Support administrative tasks like sorting mail and updating systems.
• Provide assistance to Client Executives with client follow-ups.
• Cover Front of House duties as necessary.

Skills

Client Service Standards

Detail-oriented

Time Management

Communication Skills

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Operations Postal Assistant (Full Time)

Department: Operations

Employment Type: Full Time

Location: Leeds, UK

Compensation: Up to £24,500 / year

Description

As we enter an exciting phase of growth, we're looking for an enthusiastic temporary Operations Postal Assistant to join our dynamic team. This role offers a fantastic opportunity to support our Operations team with a range of administrative duties, in a fast paced environment.

Day to day you will assist with administrative tasks including sorting post, scanning, and printing client letters. You will support other duties such as updating systems accurately and contacting providers to gather updates for our teams. Additionally, you will support our Front of House team and make telephone calls to clients to provide updates, where requested.

You will need a keen eye for detail, ensuring your work is accurate and clients receive the right information, in a timely and professional manner. You will also use your organisational skills to keep on top of your tasks, ensuring deadlines are met and work is competed to a high standard. You will proactively communicate with your colleagues, ensuring they are kept up to date and the team is achieving the best possible client service.

Working hours: Full-time (37 hours)

Key Responsibilities

• Support the Operational team with administrative tasks - this will primarily involve sorting high volumes of incoming post, scanning, and printing/posting client letters.
• Adding correspondence updates to our systems, ensuring the Client Executives are aware of incoming mail and progress in client cases.
• Provide support to the Client Executives with calling providers for updates on ongoing client cases.
• Provide cover and support to Front of House team including reception duties, concierge, and client meetings (as required).

Skills, Knowledge and Expertise

• Experienced in working with a team and committed to supporting your colleagues.
• High client/customer service standards.
• Detail-oriented, solutions-driven, and able to manage time effectively.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Eager to learn with a willingness to go the extra mile.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.

Benefits

• 30 days holiday plus public holidays
• 3 days of celebratory leave (for your birthday, wellbeing, volunteering, or other celebratory events important to you)
• Enhanced family leave
• Private medical insurance, 24/7 digital GP and health advice
• Employee assistance programme providing support for your mental and physical health
• Group pension scheme
• Life assurance scheme
• Eyecare vouchers
• Referral scheme