Operations Planning Coordinator

GXO Logistics, Inc; Burton upon Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life assurance

Retail discounts

Job summary

GXO is recruiting for a Central Planning Clerk at Branston to support our customer, B&Q. The role involves delivering high‑quality service, handling enquiries, and owning tasks in a fast-paced environment. You’ll work with colleagues to keep records up to date and rebook orders as needed.

The position is full-time and temporary for 6 months, with shifts 08:00–16:00 or 13:00–21:00 across five from seven days. Benefits include 25 days leave and a pension.

Qualifications

• NVQ Level 3 in Customer Service or equivalent.
• GCSE level education or equivalent.
• Proven customer service experience and strong communication skills.

Responsibilities

• Deliver high-quality service by working with the team and sharing knowledge.
• Handle all incoming customer calls in line with SLA requirements and respond promptly.
• Manage customer incident calls and emails from initial contact through to resolution.
• Maintain accurate records, including spreadsheets and documentation.
• Rebook customer orders and provide updates via phone or text message.
• Follow operational procedures and report incidents of non-compliance.

Skills

Strong communication

Attention to detail

Team player

Customer service

Education

NVQ Level 3 in Customer Service

GCSE or equivalent

Tools

Microsoft Office

Job description

Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you?

Here at GXO, we are currently recruiting for a Central Planning Clerk to join our Branston team, supporting our customer, B&Q. In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, we’d love to hear from you.

This is a full-time, temporary position on a 6-month fixed-term contract (FTC), predominantly working either 08:00 to 16:00 or 13:00 to 21:00 on an any 5 from 7 days shift pattern.

Pay, benefits and more:

We’re looking to offer a salary of £25,813.24 (plus a 25% unsocial allowance for weekends and after 20:00), and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

• Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
• Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses
• Manage customer incident calls and emails from initial contact through to resolution
• Maintain accurate and up-to-date records, including designated spreadsheets and documentation.
• Rebook customer orders and provide updates via phone or text message
• Follow all operational procedures, reporting any incidents of non-compliance as required

What you need to succeed at GXO:

• Previous customer service experience or NVQ Level 3 in Customer Service
• Strong communication skills, both written and verbal, with the ability to work in a busy environment
• A committed team player who is well organised and takes ownership of tasks
• High attention to detail with confident IT skills, including Microsoft Office
• Educated to GCSE level or equivalent

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.