Operations Planner

Merlin Entertainments Group; Chertsey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the leisure industry seeks a Seasonal Operations Planner at Thorpe Park. This role is crucial in optimizing operational and workforce management, focusing on resource scheduling and driving cost efficiency. The ideal candidate will possess strong experience in workforce planning and operational tools, contributing to the park’s strategic goals while providing excellent service to guests.

Benefits

Merlin Magic Pass (20 free tickets)

25% discount in retail shops and restaurants

40% discount off LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training & development

Access to national & local employee discounts

Qualifications

• Proven experience in workforce planning and operational scheduling.
• Strong understanding of labour laws and compliance standards.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure seamless and efficient operational planning.
• Drive operational excellence by improving resource planning.
• Collaborate with cross-functional teams to align with strategic goals.

Skills

Workforce planning

Operational scheduling

Resource management

Communication

Interpersonal skills

Tools

Microsoft Office

Scheduling tools

Workforce management systems

Job description

What you'll bring to the team

The Seasonal Operations Planner is responsible for ensuring seamless and efficient operational planning and workforce management across Thorpe Park. The role focuses on resource scheduling, consolidating reports, and acting as a subject matter expert in staffing solutions. Working collaboratively with cross-functional teams, the Operations Planner drives operational excellence by improving resource planning, optimizing cost efficiency, and ensuring alignment with the Park's strategic goals.

Qualifications & Experience

• Proven experience in workforce planning, operational scheduling, or resource management, preferably in a fast-paced, guest-focused environment such as hospitality, leisure, or attractions.
• Demonstrated experience working with scheduling tools, workforce management systems, and analysing operational data to drive resource efficiency.
• Strong understanding of labour laws, compliance standards, and best practices in workforce planning and resourcing.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with operational planning systems.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder relationships.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!

• 25% discount in our retail shops and restaurants

• 40% discount online off LEGO, and much more!

• Free bus from Staines station for all employees

• Fortnightly pay

• Free staff parking

• Ongoing training & development to have alonger-termcareer in Merlin

• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.