Operations Performance Support, Croydon Region

Royalmailgroup; Croydon; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Performance Support professional to provide essential administrative assistance within the Delivery Operation. This role involves managing performance reviews, scheduling coaching sessions, and ensuring effective resource allocation. The ideal candidate will have strong analytical skills and a solid understanding of HR systems, particularly in a fast-paced environment. With a commitment to fostering a customer-centric culture, this position offers a unique opportunity to contribute to operational excellence while enjoying a competitive salary and benefits package.

Benefits

Defined Contribution Pension Scheme

25 Days Annual Leave

Bank Holidays

Qualifications

• Experience in administrative support roles with a focus on performance management.
• Strong knowledge of Microsoft systems, particularly Excel and PowerPoint.

Responsibilities

• Provide administrative support to the Operations Performance Leader.
• Manage scheduling and planning for performance reviews and coaching sessions.

Skills

Analytical Skills

Problem Solving

Microsoft Excel

Microsoft PowerPoint

Organizational Skills

Time Management

Tools

HR Systems

Job description

Job reference number323858

Operations Performance Support, Croydon Region

Salary starting at £29,893, a defined contribution pension scheme, and 25 days annual leave plus bank holidays

Full time, 38 hours per week

Permanent

Croydon Delivery Office, CR0 3RL

The Operational Performance Support will provide administrative support to an Operations Performance Leader (OPL) within the Delivery Operation. You'll support all administrative requirements for the OPL, specifically scheduling and planning performance reviews and Customer Operations Manager coaching sessions. You'll produce reports to support the coaching process and manage all tasks associated with managerial absence, OT & TOIL and the scheduling of managerial annual leave and day off cover. Also, you'll provide effective alignment of managerial resource to units and provide administrative support to the OPL and their team.

About the role

You will have the responsibility of managing our HR system (PSP) Inputs including Absences, Substitution Payments, TOIL authorisation and the submission of Loaned to Admin File for the OPL area, you will also have the diary control of the Operations Performance Leader (OPL) with particular focus on ensuring that coaching reviews and performance reviews with all Customer Operations Managers are scheduled for each period.

You will assist the OPL with preparations for coaching & performance reviews including slide packs/performance information, room bookings, invites and “on the day” management if required. you will also be responsible for the authorisation of travel requests/T&S, other administrative tasks such as note taking for Conduct/Grievance/Attendance cases, for Performance Reviews and to support managerial sick absence management is also required.

Completion of the nationally designed Managerial Resourcing Tool (MRT) for managerial resourcing including:

• Completion of initial manpower plan at least 4 weeks in advance to understand any future resourcing issues
• Liaise with the OPL to sign off the manpower plan
• Complying to the rules of managerial cover resourcing and raising all issues of non-compliance to the OPL to address.
• Sending out the following weeks manpower plan by the end Wednesday of the week before (with the plan then locked down with no further changes apart from unforeseen sick abs/special leave)
• Resourcing done on the basis of the agreed rotations with all managers rotating unless they have a documented flexible working agreement, with no managers on non-templated work unless authorised
• Use only official COSMs / Trainee managers and named and trained unit resource in the plan

You will oversee managerial annual leave allocation in line with the annual leave groups with only one person off per group at any time (bar emergency exceptions) and administer the process for leave booking each year in accordance with the guidelines, you will also be responsible for coordinating cost effective purchasing/equipment orders for OPL.

Attendance Pattern

Monday to Friday 06:00am - 14:00pm with a degree of flexibility required and hybrid working.

About You

You must have good analytical and problem solving skills and have good working knowledge of Microsoft systems particularly Excel and Powerpoint. Show confidentiality/integrity and discretion is integral when dealing with personal information and company performance information and communications.

You must be flexible willing to travel within the OPL area as required to support, as well has having exceptional organisational and Time Management skills – Able to organise and manage OPL diaries to ensure commitments can be achieved. Manage personal workload to timescales required.

You will need to demonstrate the following on your CV:

• Building relationships – Develop relationships across the area operation and with business functions to support the Area Leadership team particularly the Operations Managers
• Customer focus – Support a customer-centric culture from an administrative perspective to ensure we deliver on our customer promises
• Know the business - Uses own understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the OPL in achieving business objectives
• Financial and physical asset management - Managing physical assets and assigned budget, estimating and justifying costs, controlling expenditure, and evaluating outcomes.
• Health, safety & wellbeing - Leading by example to actively protect the safety, health and wellbeing of themselves and others. Ensuring compliance with safety and health legislation and Royal Mail Group’s safety and health standards.
• People management essentials - Follows Royal Mail Group’s processes; have knowledge of the policies; assist and support managers from administrative perspective.

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 14 May 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Shortlisting: 15 May 2025
Interviews expected: Week Commencing 26th May 2025

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