Operations Performance Manager - SCM

ZipRecruiter; Northampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking an Operations Performance Manager to oversee operational governance, drive performance metrics, and enhance customer satisfaction. Based in Northampton, the role offers flexible hybrid working and requires strong analytical and leadership skills in a supply chain context.

Benefits

Competitive salary

Pension

Benefits

Qualifications

• Extensive operational experience from order to cash.
• Experience in Supply Chain.
• Financial and commercial awareness.

Responsibilities

• Manage Operations procedural governance and compliance.
• Drive decision-making and performance oversight.
• Lead transformational projects to optimize operations.

Skills

Analytical skills

Numeracy skills

Data skills

Time management

Organizational skills

Delegation skills

Communication skills

Problem-solving skills

Tools

Excel

Job description

Job Description

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone.

Role: Operations Performance Manager - SCML

Located: Northampton (Ricoh offers flexible hybrid working options)

Package: Competitive salary, pension, benefits

About Ricoh:

Ricoh is a global technology business. Born in print, we design and manufacture graphic solutions that transform communications. We offer an extensive portfolio of innovative digital services, including Cloud & IT infrastructure solutions and process automation tools, to keep pace with workplace changes. Our goal is to help individuals achieve fulfillment through work and enable organizations to become more productive, sustainable, and profitable.

What you will be doing:

• Manage Operations procedural governance through operational and SHARE process compliance, including outsourced contract performance reporting, legislative compliance, and commercial governance.
• Drive operational decision-making and performance via SME knowledge within Operations.
• Support the Senior Operations Management Team and UK board with cost and contract performance measurements.
• Ensure timely interrogation and reporting of Operations performance metrics.
• Develop standard daily and monthly reports to enhance customer experience and operational efficiency.
• Propose and implement improvements to customer satisfaction, cost control, and Management Information.
• Benchmark with European subsidiaries and external organizations to establish best practices.
• Provide input for KPI reporting, highlighting areas for improvement and corrective actions.
• Monitor and influence the Operations budget to meet financial objectives.
• Communicate system and process changes impacting Operations.
• Lead transformational projects to optimize performance.
• Develop processes for future operating models, including automation and data management.
• Provide expertise to drive business priorities and ensure compliance and customer satisfaction.

Ideal candidates will have:

• Extensive experience in an operational environment from order to cash.
• Strong analytical, numeracy, and data skills.
• Experience in a Supply Chain environment.
• Excellent time management, organizational, and delegation skills.
• Advanced Excel skills for reporting and analysis.
• Strong communication and stakeholder relationship skills.
• Customer-focused mindset.
• Ability to operate across multiple processes and departments.
• Problem-solving skills and change management experience.
• Financial and commercial awareness.

We are committed to diversity and equal opportunity. Adjustments to the recruitment process can be discussed if needed. Ricoh values diverse perspectives as they lead to better decisions and innovations.