Operations Performance Manager

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Operations Performance Manager, quedgeley

Client: Ecovision

Location: Quedgeley

Job Category: Other

EU work permit required: Yes

Job Views: 6

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

About the job:

As Operations Performance Manager, you will be responsible for daily operational performance, ensuring smooth coordination across all key service delivery functions and alignment with business and contractual goals. You will manage, improve, and analyze the performance of customer operations, review key performance metrics, champion operational systems and processes, and continuously improve team performance to meet and exceed expectations.

About Ecovision:

Ecovision has extensive experience designing, installing, and managing distributed rooftop solar PV asset portfolios across the UK, with over 5,500 systems installed and managing over 19,000 installations (63MWp capacity). Our clients include Portfolio Investors, Councils, and Housing Associations. We focus on managing long-term solar performance, minimizing operational costs, and maximizing renewable energy generation.

Benefits of working at Ecovision Asset Management:

• Free social events such as Christmas Parties and summer BBQs
• Strong team culture prioritizing staff
• Contributory pension (up to 5%) with overpayment options
• Annual salary increases
• Buy and carry over annual leave
• Death in service cover
• Company sickness pay
• Employee Assistance Programme
• 25 days paid holiday plus birthday and additional days based on service
• Long service awards
• Excellent maternity, adoption, surrogacy, and paternity benefits
• Career growth opportunities with structured progression
• Flexible working hours and locations
• Bike to work scheme

What you’ll do:

Operational Workflow Management: Oversee booking management, system fault triage, engineer support, and subcontractor scheduling. Plan work to meet revenue and contractual obligations.

Financial & Budget Oversight: Manage operational budgets, control costs related to scaffolding, subcontractors, accommodation, and other expenses. Promote profitability and resource efficiency.

Process & System Development: Develop and improve systems, policies, and procedures. Identify automation and standardization opportunities.

Stakeholder Collaboration: Build relationships with external partners and internal teams to ensure cost-effective, high-performance solutions.

Data, Reporting & Insights: Provide reports and analyze data to inform decisions and improvements. Ensure customer contact processes meet contractual standards.

Contractual Performance and Administration: Support workflow related to FIT submissions and ensure legal and contractual compliance.

Customer & Quality Management: Handle customer complaints swiftly and improve back-office processes for quality and satisfaction.

Other: Support team duties and deputize for the Head of Operations when needed.

What you’ll need:

• Proactive mindset with system and process improvement skills
• Ability to adapt operational decisions to changing needs
• Ownership mentality and accountability
• Data analysis skills; experience with Salesforce is a plus
• Strong leadership and relationship-building skills
• Interest or knowledge in solar PV technology

Hours: 37.5 hours/week, Monday to Friday

Why Join Us?

Opportunity to be part of a growing solar PV company, working with passionate professionals dedicated to renewable energy. Competitive salary, benefits, and professional development.

Diversity and Inclusion statement:

Ecovision is committed to diversity and inclusion, fostering a respectful environment. We accommodate applicants' accessibility needs. For adjustments, contact Beth Baker at [emailprotected].

To apply:

Send your CV and cover letter to [emailprotected] by 22nd April 2025.