Operations & Partnerships Lead (Social Impact)

Greater Change; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

9-day fortnight

Work-from-home budget

Training budget

Team lunches

Wellbeing budget

Job summary

A social enterprise tackling homelessness is seeking an Operations Officer to manage partner referrals and payments. The ideal candidate will have strong organizational and communication skills, be proactive in problem-solving, and have a passion for ending homelessness. Responsibilities include maintaining records, processing payments, and collaborating with partner charities. This role offers a hybrid working model, opportunities for professional development, and a supportive workplace culture.

Responsibilities

• Manage referrals end to end, including triaging and processing cases.
• Maintain accurate records on CRM to track referrals and outcomes.
• Provide financial case planning support using strengths-based approach.
• Process weekly payments and maintain financial records.
• Liaise with support workers to resolve referral issues.
• Onboard and train partner charities.
• Ensure quality partnership management across contracts.
• Prepare operational reports for stakeholders.

Skills

Organisational skills

Attention to detail

Partnership-building skills

Public speaking

Proactive communication

Report writing

Passion for ending homelessness

Tools

G-Suite

Salesforce

Microsoft Office

Canva

Job description

A social enterprise tackling homelessness is seeking an Operations Officer to manage partner referrals and payments. The ideal candidate will have strong organizational and communication skills, be proactive in problem-solving, and have a passion for ending homelessness. Responsibilities include maintaining records, processing payments, and collaborating with partner charities. This role offers a hybrid working model, opportunities for professional development, and a supportive workplace culture.