Operations Officer (7957)

Adult Learning; England; Hybrid; GBP 24,000 - 26,000; Part time

Job summary

Join a leading organization to support the operations of Adult Learning as an Operations Officer. This role entails managing courses, enhancing learner experiences, and ensuring high standards of customer service. Enjoy flexible working opportunities and a competitive salary package including generous holiday benefits.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Norfolk Rewards employee discounts

Local Government Pension Scheme

Qualifications

• Experience in delivering high-quality support.
• Ability to create solutions for learners' barriers.
• Skills in identifying cost savings and process improvements.

Responsibilities

• Deliver support to academic teams and learners.
• Ensure smooth course management and administration.
• Enhance operational efficiency and learner experience.

Skills

Customer service

Problem-solving

Operational efficiency

Job description

Job Description

Operations Officer (7957) | Permanent contract | 22.2 hours per week | £24,790 to £25,183 per annum/pro rata | (Grade D) | County Hall, Norwich

Join our team and deliver high-quality support to Adult Learning’s academic teams and to learners who have enrolled on our courses, ensuring smooth course management and administration in line with Further Education policy requirements.

You will help to create an exceptional learning environment by addressing learners’ barriers to learning, offering solutions, and sourcing cost-effective venues for Adult Learning courses.

You will ensure that customer service is both professional and delivered to the highest standards.

You will also identify cost savings and process improvements to enhance both operational efficiency and the learner experience.

For further information please contact Karl Smith, Operations Manager, at [e-mail]

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job
  

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 June 2025 23:59

All other applicants closing date: 6 July 2025 23:59