Operations Officer

Alpha Bank London Limited; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Alpha Bank London Limited is seeking an Operations Officer who will closely support the Customer, Loan & Operations Deposit Lead. The ideal candidate will manage operational tasks such as handling customer queries, maintaining accurate records, and processing mortgage accounts efficiently.

We are looking for someone with prior experience in banking or financial services operations and strong attention to detail. A hybrid working model is offered, with a minimum of three days in the office each week.

Qualifications

• Previous experience in banking or financial services operations.
• Experience with home loans/mortgages.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Handle queries related to accounts and loan processing.
• Check and review work for completeness and accuracy.
• Administer mortgage accounts throughout the lifecycle.
• Maintain and update customer and loan account data.
• Produce and verify customer correspondence and statements.

Skills

Attention to detail

Problem-solving skills

Teamwork

Adaptability

Job description

Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)

Reports to: Customer, Loans & Deposit Operations Lead

The Role

As an Operations Officer, you will work closely with the Customer, Loan & Operations Deposit Lead to deliver high-quality operational support. You’ll be responsible for maintaining accurate records and handling customer and loan operations.

What You’ll Do

• Handle straightforward problems or queries relating to Accounts (Opening, Maintenance and Closing); Payments or Loan processing (handling cases promptly and accurately); Escalating complex enquiries or problems to the designated departmental subject matter expert(s).
• Check and review own work for completeness and accuracy, identifying and correcting any discrepancies or errors.
• Undertake a range of data entry, extraction, verification and collection tasks in accordance with the departmental procedures manuals and policies ensuring that information is entered and processed in an accurate and timely manner.
• Continuously review, champion and implement process improvements.
• Process and administer mortgage accounts throughout the post-completion lifecycle, ensuring accuracy and compliance with internal policies and regulatory requirements
• Maintain and update customer and loan account data across core banking and workflow systems
• Action daily mortgage servicing tasks, including rate changes, payment adjustments, fees, and interest recalculations
• Produce and verify customer correspondence and statements, ensuring accuracy, clarity, and regulatory compliance

What We’re Looking For

• Previous experience in banking or financial services operations including working on home loans/mortgages.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively as part of a team.
• Adaptability and a proactive approach to challenges

Why Join Us?

At Alpha Bank London, our values shape everything we do:

• Innovation – Contribute ideas to improve processes and efficiency.
• Collaboration – Work closely with a supportive team to achieve shared goals.
• Excellence – Deliver accurate, high-quality work that makes a difference.
• Delivery – See the results of your efforts in real-time operations.
• Empowerment – Take ownership of your tasks and build skills for your next career step.