Operations Officer

Queen Mary University of London; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent university in London is seeking an experienced Operations Manager to ensure efficient delivery of operational services across its Schools and Institutes. This role involves leading a team of Operations Administrators, guiding financial and HR processes, and managing complex queries. The ideal candidate will possess significant administrative experience, strong leadership skills, and familiarity with systems such as Agresso and Oleeo. The position offers competitive pay and comprehensive benefits, including flexible working arrangements and professional development opportunities.

Benefits

Competitive salary

Generous pension scheme

30 days' leave per annum

Flexible working arrangements

Professional development opportunities

Qualifications

• Experienced operations professional with substantial administrative expertise.
• Ability to lead and support teams in financial and HR services.
• Strong working knowledge of financial systems like Agresso and Oleeo.

Responsibilities

• Ensure efficient delivery of operations services to Schools/Institutes.
• Provide expert guidance for financial and HR processes.
• Lead and manage a team of Operations Administrators.

Skills

Operations management

Financial processes

HR processes

Team leadership

Agresso

Oleeo

Workflow improvement

Communication skills

Organizational skills

Education

Degree level education or equivalent experience

Job description

Overview

The primary purpose of this role, reporting to the Operations Manager, is to ensure the efficient and effective delivery of operations services to the Schools/Institutes within the Faculty. This involves providing expert guidance and oversight for financial and HR processes, directly managing more complex queries, and ensuring compliance with relevant regulations. A key aspect of the role is the leadership and management of a team of Operations Administrators who are responsible for the day‑to‑day administrative tasks across both finance and HR functions, thereby enabling a smooth and well‑supported operational environment within the Faculty and Schools/Institutes. The post holder will liaise with central Finance and HR teams to ensure correct adherence to operations processes and the appropriate escalation of complex issues.

Responsibilities & Qualifications

You will be an experienced and motivated operations professional, educated to degree level or with equivalent experience, who thrives in a complex organisational environment. You bring substantial administrative expertise and a proven ability to lead and support teams delivering high‑quality financial and HR services. Your strong working knowledge of systems such as Agresso and Oleeo enables you to guide colleagues, resolve complex queries, and ensure compliant, efficient processes. Skilled in reviewing workflows and implementing improvements, you are proactive, solution‑focused, and confident managing competing priorities under pressure. With excellent communication, organisational, and interpersonal skills, you build effective working relationships, recognise when to escal…

About the Faculty

The Faculty of Science and Engineering combines research excellence with a strong commitment to growth, innovation and diversity in its educational activities. Public engagement, partnerships, cross disciplinary collaboration, and the generation of research with compelling public benefits have all been central to the Faculty's work. Our academic schools work together effectively, generating excellent research, teaching and learning opportunities across science and engineering. Having grown rapidly in recent years, the faculty now generates around £200 million in annual income. Altogether there are over 14,000 students and 1,500 staff across the Faculty, with many inter‑departmental links. We deliver education to over 5,000 students in China, operating a "flying faculty" model. At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Our Values

Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers.

Diversity & Inclusion

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits & Working Conditions

We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro‑rated for part‑time/fixed‑term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, offer a range of work–life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Diversity Commitment

Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.