Operations & Office Coordinator - Fire Protection

www.findapprenticeship.service.gov.uk - Jobboard; Erith; On-site; GBP 25,000 - 28,000; Full time

Job summary

A client in the Fire & Security sector is seeking an Operations & Office Coordinator to manage daily operations. The candidate will coordinate schedules, handle administrative tasks, and ensure effective communication between teams. This role requires strong organisational skills, a keen attention to detail, and proficiency in Microsoft Office. The position offers a competitive salary ranging from £25,000 to £28,000 per annum and the opportunity for growth within the fire industry.

Qualifications

• At least 2 years' experience in an administrative or business support role.
• Proven organisational and multitasking abilities.
• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.

Responsibilities

• Arrange and manage bookings for team members and stakeholders.
• Maintain and organise engineers' calendars.
• Upload and update project information on platforms.
• Act as the contact point between engineers, clients, and providers.
• Provide various administrative assistance to the team.

Skills

Organisational skills

Communication skills

Attention to detail

Proficiency in Microsoft Office

Job description

Job Title: Operations & Office Coordinator
Location: London Borough of Bexley
Salary: £25,000 – £28,000 per annum
Working Hours: 8:00 AM – 5:00 PM, Monday to Friday

Position Overview: We are looking for a detail-oriented and self-motivated Operations & Office Coordinator to join a well-established client in the Fire & Security sector. This position plays a pivotal role in supporting daily operations by managing schedules, coordinating field engineers, and handling data uploads across internal systems and client-facing portals. If you have strong administrative experience and thrive in a structured yet fast-paced environment, this could be a fantastic opportunity to grow within the expanding passive fire industry.

Key Duties & Responsibilities:

- Appointment Scheduling: Arrange and manage bookings for both internal team members and external stakeholders.

- Diary Coordination: Maintain and organise engineers’ calendars, ensuring efficient allocation of time and avoiding scheduling conflicts.

- Portal Administration: Upload and update critical project and job information accurately on internal and external platforms.

- Communication Management: Act as the central point of contact between engineers, clients, and third-party providers to ensure administrative processes are completed on time.

- General Office Support: Provide a range of administrative assistance, including document preparation, digital filing, and accurate data entry.

- Reporting & Record-Keeping: Contribute to internal reporting functions and ensure all records are kept up to date and well organised.

Skills & Experience Required:

- At least 2 years’ experience in an administrative or business support role, ideally within the fire safety or construction-related industry.

- Proven organisational and multitasking abilities, with the capacity to manage shifting priorities.

- Strong written and verbal communication skills.

- Exceptional attention to detail and accuracy in all administrative work.

- Proficient in Microsoft Office (Excel, Word, Outlook).

- Capable of working effectively under pressure and to deadlines.

- Experience with scheduling systems or client/engineer portals is a plus, but not mandatory.

Desirable Qualities:

- Background in the fire & security industry, particularly passive fire protection.

- A proactive approach with the ability to work independently and as part of a team.

- Professional, approachable, and positive attitude.