Operations MI Manager

Lendable Ltd; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Lendable Ltd is seeking a hands-on Operations MI Manager to enhance reporting and analytics within operations. This role involves overseeing MI infrastructure, managing a Senior Analyst, and ensuring accurate operational performance metrics. The ideal candidate will possess expert-level SQL and strong leadership qualities within a dynamic fintech environment.

Benefits

Work from home on Mondays and Fridays

Fully stocked kitchen in the office

Private health insurance coverage

Equity compensation

Qualifications

• 3+ years in BI/MI or analytics roles.
• Expert-level SQL with DBT and Python experience.
• Experience managing analysts and building reporting infrastructure.

Responsibilities

• Design and maintain robust DBT models and SQL pipelines.
• Build and maintain clear dashboards to track KPIs.
• Manage and mentor a Senior Analyst.

Skills

SQL

DBT

Python

Data Consolidation

Data Integrity

Communication Skills

Tools

Superset

Job description

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Operations MI ManagerAbout Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world's leading fintechpanies and are off to a strong start:

One of the UK's newest unicorns with a team of just over 500 people

Among the fastest-growing techpanies in the UK

Profitable since 2017

Backed by top investors including Balderton Capital and Goldman Sachs

Loved by customers with the best reviews in the market ( across 10,000s of reviews on Trustpilot)

So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers' hands in minutes instead of days.

We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

The Role

We're looking for a hands-on MI Manager to lead the development and delivery of reporting and analytics across our Operations teams (Customer Service, Financial Support, Fraud, FinCrime,plaints, and QA). This role is critical in ensuring operational performance is measured accurately, regulatory requirements are met, and leadership has the insights they need to act fast.

You'll manage one Senior Analyst (with future headcount potential), and be the go-to person for MI infrastructure -building scalable data models, streamlining reporting pipelines, and consolidating multiple data sources into a unified operational reporting layer.

What You'll Do

Own MI Infrastructure
Design and maintain robust DBT models and SQL pipelines to transform raw data into accurate, timely, and usable reporting layers. Ensure consistent metric definitions and a single source of truth across all operational reporting.

Reporting & Dashboarding
Build and maintain clear, accessible dashboards to track KPIs across service, risk, andplaints functions. Deliver insights on areas such as SLA performance, fraud trends, QA scores,plaint volumes, vulnerable customer tracking, etc. Ensure reports are timely, trusted, and action-oriented.

Data Consolidation & Integrity
Consolidate disparate datasets from multiple systems to support holistic operational oversight. Proactively identify and resolve data discrepancies, inconsistencies, or quality issues.

Team Management & Development
Manage and mentor a Senior Analyst, reviewing output quality and helping to prioritise delivery. Define scalable processes to support future MI team growth.

Stakeholder Engagement
Act as the primary MI point of contact for the COO and senior leadership, responding to ad hoc data requests and proactively proposing improvements. Ensure reporting supports both regulatorypliance and internal performance monitoring.

What We're Looking For

Must-Haves

3+ years working in BI/MI or analytics roles, with experience in SQL-heavy, reporting-centric environments.

Expert-level SQL and hands-on experience with DBT and Python (non-negotiable).

Experience building and maintaining data models and reporting infrastructure.

Strong understanding of data integrity, version control, and metric standardisation.

Excellentmunication skills for working with both technical and non-technical stakeholders.

Experience mentoring or managing analysts.

Desirable

Exposure to operations, collections, fraud/fincrime, orplaints data.

Familiarity with Superset/Preset or similar modern dashboarding tools.

Experience in regulated environments or with regulatory reporting.

Interview Process

Intro Call (30 mins)

Take-home SQL + DBT Task (2 hours)

Task Debrief (45 mins-1 hour)

Final Chat with COO & CRO (1 hour)

Life at Lendable

The opportunity to scale up one of the world's most successful fintechpanies.

Best-in-classpensation, including equity.

You can work from home every Monday and Friday if you wish - on the other days, those based in the UKe together IRL at our Shoreditch office in London to be together, build and exchange ideas.

Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

We care for our Lendies' well-being both physically and mentally, so we offer coverage when ites to private health insurance

We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

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