Operations & Member Experience Assistant

Paul Gough Media; Hartlepool; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading marketing agency in Hartlepool is looking for a Client Experience Coordinator to manage event logistics and ensure exceptional client interactions. The ideal candidate will have 2-4 years of experience in a client-facing role, with strong organizational skills. This full-time position offers a salary range of £23,000-£26,000 and requires working from the Hartlepool office.

Benefits

Supportive team environment

Professional development opportunities

Career progression

Qualifications

• 2-4 years of experience in a fast-paced, client-facing environment.
• Proven event or program logistics skills.
• Fluent in Google Workspace and project management tools.

Responsibilities

• Manage logistics for masterminds and events.
• Provide front-line client care via calls and emails.
• Coordinate events and prepare logistics.

Skills

Admin/Operations experience

Event or program logistics

Communication skills

Attention to detail

Multitasking

Familiarity with Google Workspace

Tools

Monday.com

Zoom

Job description

Who Are We?

Paul Gough Media is a fast-growing international marketing and education company that helps private physiotherapy clinic owners grow profitable, time-efficient businesses. Led by Paul Gough—a best-selling author, clinic owner, and business mentor—we support healthcare entrepreneurs through high-level coaching, automation tools, marketing services, and recruitment support.

With offices in Hartlepool (UK) and Celebration, Florida (USA), our team supports clients around the globe, delivering transformational results through our signature programs: Business Mastermind and PhysioFunnels. We’re structured, fast-moving, and committed to delivering world-class client experiences.

We are seeking a Client Experience Coordinator to support program

Who We Are

Paul Gough Media is a lightning-fast marketing agency that powers 2,500+ private healthcare clinics worldwide. Led by best-selling author Paul Gough, we turn proven marketing systems into patient-getting machines while hosting mastermind programs and live events on both sides of the Atlantic. Our brand-new HQ in Celebration, FL moves at warp speed—and we need an operations ace who can keep up.

Why This Role Exists

Our masterminds, events, and day-to-day ops are scaling faster than ever. Your mission: own the details that create a white-glove member experience and keep our internal engine humming. You’re the glue between clients, coaches, and team members—the person who sees problems coming and fixes them before anyone notices.

What You’ll Do

• Run Mastermind Logistics – Schedule group calls, send reminders, track action items, and keep every member on point.
• Front-Line Client Care – Answer calls, emails, and Zoom chats the same day with warmth and clarity.
• Event Coordination – Prep agendas, vendors, travel, and swag for US & UK events; be onsite to ensure a wow-factor experience.
• Office & Admin Support – Keep documents, supplies, and vendor relationships organized so the team can fly.
• Recruitment Assist – Source candidates, book interviews, and help run monthly group interview sessions.
• Cross-Team Task Management – Drive projects in Monday.com, Google Workspace, and Zoom—never miss a deadline.

How We Set You Up to Win

• 30-Day Deep-Dive – Culture, products, SOPs, and shadowing so you talk and think like a ten-year vet.
• Playbooks & Checklists – Proven SOPs for calls, events, and ops—plus freedom to improve them.
• Direct Mentorship – Work side-by-side with our UK Head of Education and US Ops Manager; get real-time feedback.
• Growth Path – Nail the details, level up to Operations Coordinator, Event Lead, or Client Success Manager.

Our Three Non-Negotiables

Trait	How It Shows Up Here
Hungry	You chase checklists, ask for the next project, and thrive on hitting stretch goals.
Humble	You seek feedback, own mistakes fast, and put team wins ahead of ego.
Smart	You read the room, anticipate needs, and solve problems before they surface.

Must-Haves

• 2–4 yrs Admin/Operations in a fast-paced, client-facing setting
• Proven event or program-logistics chops (meetings, coaching calls, or conferences)
• Polished phone, email & in-person communication skills
• Eagle-eye attention to detail—nothing slips through the cracks
• Calm multitasker & prioritizer when the heat turns up
• Fluent in Google Workspace, Zoom, and a PM tool (Monday.com, Asana, Trello); CRM savvy a plus

Ready to Tame Chaos and Wow Clients?

• If you’re hungry, humble, and smart—and you geek out on checklists, timelines, and unforgettable client moments—apply now and help us scale the movement.
  

Why Join Us?

• Work from our Hartlepool office as part of a supportive, high-performance team

• Collaborate with our US-based team and contribute to global program delivery

• Access career progression, professional development, and skill-building opportunities

• Make a tangible impact by helping clinic owners transform their businesses

• Enjoy a fast-paced environment with structured systems, growth-focused leadership, and meaningful work
  Location: Hartlepool, UK
  In Office: Full-time, 10:30-18:30, Monday-Friday
  Compensation: £23,000-£26,000