Operations & Master Data Coordinator

SURI; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A sustainable oral care company in London is seeking an Operations & Master Data Coordinator. This role focuses on ensuring best-in-class service for retail partners, managing orders, and maintaining accurate data. Candidates should have at least 3 years of experience in the CPG/FMCG sector, strong data management skills, and familiarity with retail operations. The position offers a hybrid work model, extensive annual leave, and various employee benefits.

Benefits

25 days annual leave plus bank holidays

Flexible working hours

Hybrid working

Bupa Private Healthcare

Income Protection and Life Assurance

1 Charity Day per year

Central London offices

Employee Assistance Programme

Monthly social events

5x free toothbrushes per year

£1000 personal development budget

Career opportunities

Ross Fridays

Cycle to Work scheme

Qualifications

• Minimum 3 years experience in a similar role within the CPG/FMCG sector.
• Familiar with UK & US retail partners and vendor requirements.
• Strong understanding of end-to-end operations and supply chain.

Responsibilities

• Managing retailer order for on-time delivery and revenue maximization.
• Keeping master data accurate and complete.
• Documenting processes and procedures.

Skills

Data driven

Problem solver

Strong collaborator

Strong reporting skills

Detail oriented

Tools

Excel

Google Sheets

Job description

Hello, we’re SURI (Sustainable Rituals) — we’re on a mission to radically transform oral care for people and the planet, with beautiful everyday essentials designed for life.

For like-minded individuals who already believe in the power of sustainable choices, we aim to create personal care products that are more sustainable, beautiful, and convenient alternatives. We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey.

Since launching our sustainable sonic toothbrush in 2022, we’ve delighted over 300k customers across the UK, Europe and US. In doing so, SURI has risen to become the highest-rated electric toothbrush on Trustpilot, while achieving B-Corp certification and securing listings in major US and UK retailers. As well as garnering widespread media attention, SURI has also picked up numerous prestigious industry awards including The Grocer Startup of the Year, Red Dot Design Award, and the Marie Claire Sustainability Award.

We have a close-knit team of experts with strong attention to detail and willingness to think differently. We’re now looking for someone to bolster our Operations Team and support the efficient, effective and on time delivery of a pipeline of exciting innovations to market.

The Operations & Master Data Coordinator will be an integral part of the SURI Operations team, but will work closely alongside our Retail, Brand Marketing, Growth and Innovation teams.

The core responsibility of this role is ensuring current and future retail partners are serviced to best in class standards. This includes slick vendor set up, ensuring smooth PO processing, hands-on logistics coordination for OTIF deliveries and being the key point of contact for any order-related or logistics queries that our retail partners may have.

This role is also accountable for the accuracy and completeness of our product, packaging, sustainability and logistics master data to ensure smooth operations, system accuracy and robust reporting across operations and sustainability.

Role & Responsibilities:

• Slick retailer order management - OTIF PO delivery and revenue maximisation (40%)
• Master Data Management - keeping our master data accurate and complete (20%)
• SOPs & documentation - keeping processes and procedures fully documented (10%)
• Operations KPI reporting - owning and ensuring accurate and delivered on time (10%)
• Process Improvement - seeking opportunities for efficiency and drive changes (10%)

● Minimum 3 years experience in a similar role within the CPG/FMCG sector

● Familiar with UK & US retail partners, vendor requirements and ways of working

● A strong understanding of end to end operations, supply chain, retail and logistics

● Able to handle ambiguity, uncertainty, strong problem solver with bias for action

● Data driven, system-savvy, detail oriented with strong reporting and analytical skills

● Experienced in master data management, with a focus on data accuracy & completeness

● Strong collaborator and communicator who is customer obsessed

● Proven success in operating in a fast paced environment, ideally a scale up business

● Strong Excel/Google Sheets skills, able to manipulate large amounts of data and glean insights

• 25 days annual leave, plus bank holidays and an additional day for your birthday

• Flexible working hours
• Hybrid working - up to 2 days working from home each week
• Bupa Private Healthcare and Dental cover
• Income Protection and Life Assurance
• 1 Charity Day per year
• Central London offices- based in London Bridge; a stone’s throw from Borough Market
• 4x “Work from Anywhere” weeks, with no requirement to be in the office those weeks
• Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff
• Monthly social events, organised by different team members
• 5x free toothbrushes every year
• £1000 personal development budget each year, per employee
• Fantastic career opportunities; with the chance to grow as SURI does
• Ross Fridays; dreamed up by our Head of Commercial, Ross; a Ross Friday gives you the opportunity to finish at 3pm on a Friday of your choosing every month
• Fresh fruit and snack orders every week
• Cycle to Work scheme, and Electric Bike Cycle to Work scheme
• Regular product swaps with other fantastic companies

At SURI, we value diversity and welcome applicants from all backgrounds. We look for team members who will positively contribute to our dynamic, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive.

Please let us know if you require any reasonable adjustments to be made for the recruitment process.